CTDOT CONNECT DDE GUIDE VOLUME 1 - OVERVIEW

Section 2 - Help and Support

AEC APPLICATIONS SUPPORT STAFF

CAD TRAINING ENROLLMENT (CTDOT EMPLOYEES ONLY)

CAD SUPPORT TICKET

CTDOT employees and consultants can use this form to request Digital Design Environment support from the AEC team.

CAD Support Ticket

CTDOT employees will need to email DOT.Helpdesk@ct.gov for:

Software installs and licensing
Accounting access
New user accounts
Hard drive or monitor issues
Network file backups and permissions

AEC APPLICATION CAD SUPPORT STAFF

The AEC CAD Unit is responsible for the development and maintenance of CTDOT's DDE.

Mathew Calkins Mathew.Calkins@ct.gov
Elaine Richard Elaine.Richard@ct.gov
John Rinaldi John.Rinaldi@ct.gov
Yash Manandhar Yash.Manandhar@ct.gov
Tushar Gaddi Tushar.Gaddi@ct.gov
Alvie Griffith Alvie.Griffith@ct.gov
Michael H. Antonio Michael.Antonio@ct.gov

CTDOT WEBSITE

Access the CTDOT CONNECT DDE website through the CTDOT A to Z Index. This link will scroll to section C, under which you will find:

CADD Information

This page contains:

CTDOT CONNECT DDE download link for consultants
FAQs
Policies and Directives
Support form
Manuals

CADD Manual

CAD TRAINING ENROLLMENT (CTDOT EMPLOYEES ONLY)

CTDOT staff should use this form to enroll new employees into the CAD Training Program or to revise an enrollment of an existing user. Revisions will need to be submitted when employees are promoted or move to a different unit.

CAD Training Enrollment

BENTLEY

This guide is not intended to be the sole source of information for the CONNECT Edition user; there are various resources available through Bentley.

Help Command: CONNECT Edition software has extensive online help available through Help in the File menu

Bentley Learning: CTDOT employees can access educational materials on the Bentley Learning website. Consultant engineering firms must purchase their own training subscriptions directly through Bentley
Phone Assistance: Users can call Bentley directly at: 1-800-236-8539 (1-800-BENTLEY)