Section 2 - Help and Support
CAD SUPPORT TICKET
AEC APPLICATIONS SUPPORT STAFF
CTDOT WEBSITE
CAD TRAINING ENROLLMENT (CTDOT EMPLOYEES ONLY)
BENTLEY
CAD SUPPORT TICKET
CTDOT employees and consultants can use this form to request Digital Design Environment support from the AEC team.
CAD Support Ticket
CTDOT employees will need to email DOT.Helpdesk@ct.gov for:
- Software installs and licensing
- Accounting access
- New user accounts
- Hard drive or monitor issues
- Network file backups and permissions
AEC APPLICATION CAD SUPPORT STAFF
The AEC CAD Unit is responsible for the development and maintenance of CTDOT's DDE.
- Mathew Calkins Mathew.Calkins@ct.gov
- Elaine Richard Elaine.Richard@ct.gov
- John Rinaldi John.Rinaldi@ct.gov
- Yash Manandhar Yash.Manandhar@ct.gov
- Tushar Gaddi Tushar.Gaddi@ct.gov
- Alvie Griffith Alvie.Griffith@ct.gov
- Michael H. Antonio Michael.Antonio@ct.gov
CTDOT WEBSITE
Access the CTDOT CONNECT DDE website through the CTDOT A to Z Index. This link will scroll to section C, under which you will find:
This page contains:
- CTDOT CONNECT DDE download link for consultants
- FAQs
- Policies and Directives
- Support form
- Manuals
CAD TRAINING ENROLLMENT (CTDOT EMPLOYEES ONLY)
CTDOT staff should use this form to enroll new employees into the CAD Training Program or to revise an enrollment of an existing user. Revisions will need to be submitted when employees are promoted or move to a different unit.
CAD Training Enrollment
BENTLEY
This guide is not intended to be the sole source of information for the CONNECT Edition user; there are various resources available through Bentley.
- Help Command: CONNECT Edition software has extensive online help available through Help in the File menu
- Bentley Learning: CTDOT employees can access educational materials on the Bentley Learning website. Consultant engineering firms must purchase their own training subscriptions directly through Bentley
- Phone Assistance: Users can call Bentley directly at: 1-800-236-8539 (1-800-BENTLEY)