Office of Transit and Ridesharing

Bus and rideshare services

Our office is responsible for the CTtransit bus system and for rideshare services. That means we:

Oversee the CTtransit and CTfastrak bus systems, including maintenance
Contract ADA paratransit services in CTtransit service areas for people with disabilities that prevent  them from using buses
Work with private companies to operate express bus services to Hartford, New Haven, and White Plains, NY

We also oversee state bus capital projects throughout Connecticut.

Ride the bus in select towns/cities.

Find bus, train, and rideshare options in Connecticut.

Use the rapid-transit bus that runs between Hartford and New Britain.

Discover the new microtransit pilot program near you in select cities/towns.

Buses are available in cities and towns across Connecticut.

Learn about this option for people who have disabilities that prevent them from using public buses.

Express buses are available across CT and from White Plains, NY.

If you see something, say something: contact the train or bus company.

We handle registrations, cancellations, and complaints.

Learn about major bus system projects and investments.

See how to better serve people with disabilities, older individuals, and low-income individuals and families.

Apply for transit funds for seniors and people with disabilities.

Remove barriers to public transportation and expand mobility options.

Apply for rural and small urban area transit funds.

Our state owns:

Local bus systems in Bristol, Hartford, Meriden, New Britain, New Haven, Stamford, Wallingford, and Waterbury. We contract private companies to operate these systems.
All vehicles that provide CTtransit services.
Bus storage and maintenance facilities for the Hartford, New Haven, Stamford, and Waterbury systems.

Our state supports local transit districts outside CTtransit service areas:

CTDOT covers their operating deficits up to a predetermined amount. The State funds about 90% of urban systems’ operating deficits. The state and federal governments fund about 83% of rural systems’ operating deficits.
The State subsidizes their ADA paratransit services.

Address:
2800 Berlin Turnpike Newington, CT 06131

Contact us:
Online: Online form
Phone: 860-594-2560
Email: DOT.CustomerCare@ct.gov

Hours:
Monday-Friday, 8 a.m. to 4:30 p.m.
Closed on Saturday and Sundays