Frequently asked questions – CT Towing
What is the towing inquiry system?
The towing inquiry system is a secure information system that was developed to assist towing companies with notification requirements (owner and lienholder) for nonconsensual tows. The towing company must be a Connecticut licensed dealer or repairer and have at least one wrecker registration in its name. (See section 14-66 of the Connecticut General Statutes).
What is a nonconsensual tow?
A nonconsensual tow is the towing or transporting of a motor vehicle that was ordered by a law enforcement officer or traffic authority or without mutual agreement between the vehicle owner and the towing company.
Some examples are private property trespass tows, abandoned vehicle tows, tows for illegal parking and tows from a highway upon request of the police or a traffic authority. (See sections 14-145, 14-150, 14-307).
Who can access this information?
Only a Connecticut licensed dealer or repairer that engages in nonconsensual tows (has at least one wrecker plate) will be able to register to use this system. DMV will authorize up to two (2) authorized users per licensed business. A licensed business is responsible for reporting to DMV when an authorized user of the system is no longer employed by that business.
How do I register for access to the towing inquiry system?
In addition to being a licensed dealer or repairer with one or more wrecker registrations, you must have an approved Dealer Towing Inquiry System Access Request (Form #1) and Dealer Towing Inquiry System Authorized User Agreements (Dealer; Form #2 and Authorized User; Form #3) on file with the CT DMV.
Once approved, you will get an e-mail from Connecticut Interactive LLC (allow 2 days), who will provide you with access to the towing inquiry system. Completed Dealer Towing Inquiry System Access Request and Authorized User Agreements must be e-mailed to DMV.TowingPortal@ct.gov.
All forms need to be fully completed and signed or your request will not be accepted. Each authorized user of the Towing Inquiry System must have their own individual email address to be assigned a user name for the towing inquiry system.
Who signs the authorized user agreement?
The licensed dealer or repairer and each designated user will be required to sign an authorized user agreement. The dealer needs to complete the Dealer Towing Inquiry System Access Request (Form #1).
If you’ve submitted the dealer towing inquiry system access request and the authorized user agreement to DMV.TowingPortal@ct.gov and haven’t gotten a response with a username to access the towing inquiry system within a week there may be a problem with your application. Please review your application and email DMV.TowingPortal@ct.gov.
Why is an authorized user agreement necessary?
When you access the towing inquiry system, you will receive personal information from a motor vehicle record, which is protected from disclosure under state and federal law. You are authorized to receive it to send the notices required by statute, but the system and the information can’t be accessed or used for any other purpose.
Through the authorized user agreement, the system user agrees to comply with the laws regarding use of the system and the information, and acknowledges the criminal and civil penalties for misuse of the system and/or the information.
How do I log into the licensed dealer towing inquiry system?
The licensed dealer towing inquiry system is currently accessible from DMV’s web site. To log into the dealer towing inquiry system please click on the following link: Towing Inquiry System Login. You may save this link to the devise you use to log into the system for easier access.
What information is provided on the towing inquiry system to authorized towers?
The towing inquiry system provides the name and mailing address of the last known owner(s) and lienholder(s) on record at the Department of Motor Vehicles. If a vehicle is not titled in Connecticut, no information will be available.
How do I inquire on the towing inquiry system?
You must enter the Vehicle Identification Number (VIN) of the vehicle to get the DMV record information.
How current is the data?
The registration information is the current record information on file at DMV.
Having problems logging into the towing inquiry system?
Get help at CTI_passwordhelp@egov.com
I keep receiving “no record found” message?
Please verify the accuracy of the VIN and reenter it. If you continue to receive “no record found,” it is possible that the vehicle is not titled in Connecticut.
Do authorized users’ passwords expire?
All authorized user account passwords are valid for 90 days, at which point, an authorized user will need to create a new password. This is done for security reasons. An authorized user will begin receiving password expiration notifications 14 days prior to the expiration date.
How Can an authorized user account be disabled?
A request to disable an authorized user account must be sent by email to DMV.TowingPortal@ct.gov and include the dealer towing inquiry system access request form.
The request must include the user’s name, name of the Connecticut licensed dealer/repairer with whom the user is associated, email and dealer/repairer license number. A licensed business should immediately request that the authorized user account be disabled when the user is no longer employed or authorized to act on behalf of the licensed business.
DMV may disable the business account if the company continually fails to report when authorized users leave that business. The DMV will immediately disable any account when there is evidence of misuse by the account user.
Do I have to have a wrecker plate?
With some exceptions, it is illegal to engage in towing and transporting motor vehicles without a wrecker registration. You must have an active wrecker plate and a dealer/repairer license with DMV to be authorized to use the towing inquiry system. If your dealer/repairer license and/ or your wrecker registration expires and is not renewed, your access will be disabled.
I am an out-of-state tower; how do I get Connecticut registered owner information?
Out-of-state towing businesses can get Connecticut registration and lienholder information by completing DMV’s Copy Records Request form found on DMV’s web site at https://www.ct.gov/dmv/lib/dmv/20/29/j23.pdf