DMV Division of Equity, Inclusion and Compliance
The Department of Motor Vehicles’ Division of Equity, Inclusion & Compliance (DMV DEIC) is under the direction of the Commissioner's Office. The DEIC is comprised of equal employment opportunity professionals consisting of an Equal Employment Opportunity Manager, an Equal Employment Opportunity Specialist and an Equal Employment Opportunity Assistant.
The Department of Motor Vehicles’ DEIC is committed to the policies and procedures that promote equal employment opportunity. The ultimate purpose of the Affirmative Action Program is to:
- Ensure equality
- Avoid discrimination
- Develop a workforce that is truly representative of all segments of the population, and improve the operation of the agency’s services
What We Do
In the Division of Equity, Inclusion & Compliance, we are responsible for ensuring that all employees are guaranteed rights and protection without regard to race (inclusive of hair texture and protective hairstyles), color, sex (including pregnancy), sexual harassment, religious creed, gender identity or expression, marital status, age, national origin, sexual orientation, ancestry, physical disability (including but not limited to blindness) or learning disability, intellectual disability present or past history of mental disability, workplace hazards to reproductive systems, past or present criminal record (in state employment and licensing) or genetic information, veterans status.
We are also responsible for investigating all employee allegations of discrimination including sexual harassment; monitoring and enforcing standards for compliance with Title VI of the Civil Rights Act of 1964, overseeing the Americans with Disabilities Act, and providing employees with information regarding upward mobility and career counseling.
- Americans With Disabilities Act (ADA) Policy
- Affirmative Action Policy Statement
- Sexual Harassment Prevention Policy
- Title VI Policy Statement
EEO/Civil Rights Resources
- Commission on Human Rights and Opportunities
- Equal Employment Opportunity Commission
- US Dept. of Labor, Wage and Hour Unit
Filing a Complaint of Discrimination or Sexual Harassment
The Department of Motor Vehicles (DMV) has established this ‘Complaint of Discrimination’ Procedure as a mechanism for the review and resolution of allegations of discrimination based upon race (inclusive of hair texture and protective hairstyles), color, sex (including pregnancy), sexual harassment, religious creed, gender identity or expression, marital status, age, national origin, sexual orientation, ancestry, physical disability (including but not limited to blindness) or learning disability, intellectual disability present or past history of mental disability, workplace hazards to reproductive systems, past or present criminal record (in state employment and licensing) or genetic information, veterans status. It is intended to provide an expeditious resolution of complaints and to assure that legal options for filing complaints with enforcement agencies remain open to all employees.
An employee, an applicant for employment with DMV or any member of the public conducting business with this agency has the right to file a complaint with the Division of Equity, Inclusion & Compliance if he/she feels a victim of discrimination or harassment during the performance of his/her job or in the programs or services provided by agency staff. Complaints may also be referred by a manager/supervisor who has received a complaint from a staff member or applicant.
Barring extenuating circumstances and/or issues, complaints should be made in writing to the Equal Employment Opportunity Manager. Reasonable accommodations and other adjustments will be made as necessary. When possible, complaints should be submitted on the ‘DEIC Complaint Form’, below. Timeframes for filing, processing and resolution should not exceed ninety (90) days. Timeframes could be extended where necessary and as deemed appropriate by the DEIC. Should an investigation exceed the 90-day timeframe, the complainant will be notified of their right to file with external agencies. All complainants retain the right to pursue a remedy through other administrative, collective bargaining and/or legal channels. Complainants also have a right to an attempt by the EEO manager to an informal resolution of their complaint if desired. (With allegations of sexual harassment, please refer to the DMV Sexual Harassment Prevention Policy and Complaint Procedure.)
'Complaint of Discrimination' Procedure
DEIC Complaint Form
Discrimination Complaint Agencies
Your Rights Under Title VI of the Civil Rights Act of 1964 (And Related Nondiscrimination Authorities)
Title VI of the Civil Rights Act of 1964 is a national law that protects persons from discrimination based on their race, color or national origin in programs and activities that receive Federal financial assistance. The Federal Motor Carrier Safety Administration (FMCSA) identifies the following additional protected groups under its’ Title VI program: sex, age, disability, income-level, and Limited English Proficiency (LEP).
It is the policy of the Connecticut Department of Motor Vehicles that no person, on the grounds of race, color or national origin (and other protected groups as required by FMCSA) be excluded from participation in, be denied the benefits of, or otherwise be subjected to discrimination under any program or activity funded or sponsored by the Connecticut Department of Motor Vehicles.
Any person who believes that he or she, individually or as a group, has been subjected to discrimination prohibited by Title VI of the Civil Rights Act of 1964 may file a signed, written complaint within one hundred and eighty (180) days of the date of the alleged discrimination. A representative on behalf of such may also file a complaint. The complaint should include your name, mailing address and contact information (telephone number, email etc.) and a description of how, why and when you believe you were discriminated against. Complaints should be forwarded to the following address:
Natalie Shipman, Title VI Coordinator
Department of Motor Vehicles
60 State Street
Wethersfield, CT 06151
In addition to the complaint process described above, a complainant may file a Title VI complaint with the following offices:
Connecticut Department of Transportation
Debra Goss, Title VI Coordinator
Newington, CT 06131-7546
Federal Highway Administration
Nichole McWhorter, Investigations & Adjudication Team Director
1200 New Jersey Avenue, Room E81-330
Washington, DC 20590
Title VI Complaint Form: Word Document | PDF Document
Public Notice of Title VI Program Rights
Title VI Policy Statement
Your Rights under Title VI Poster
DMV Title VI Complaint Procedure
Limited English Proficiency (LEP)
Limited English Proficient persons (LEP) are individuals who do not speak English as their primary language and who have a limited ability to read, speak, write or understand English.
The Department of Motor Vehicles utilizes Language Line so employees can better assist non-English speaking customers by utilizing a translation service. Language Line is available in over 40 languages. For more information on this service, ask a DMV employee or contact the Division of Equity, Inclusion & Compliance at 860-263-5264.
Title VI Limited English Proficiency (LEP) DMV Work Group
About the Work Group - Under the provisions of Title VI of the Civil Rights Act of 1964, the Department of Motor Vehicles is required to ensure equal access to all of its programs and services to include individuals who have a limited ability to read, write, speak, or understand English (Limited English Proficiency (“LEP”)). Where possible, DMV’s Title VI LEP Work Group seeks to facilitate and/or initiate efforts to support this requirement.
The Work Group is co-chaired by Natalie Shipman (our Title VI Coordinator) and Michelle Givens of Legal Services. The group meets quarterly at the Wethersfield office.
Customer Service Resources - DMV offers the following information and services to assist LEP customers.
- Frequently Asked Questions (to assist customers)
- Language Line (phone translation service for employees/customers)
- DMV Website translated into other languages via Google Translate.
- Title VI Program Policy Statement
Division of Equity, Inclusion & Compliance
60 State Street, Room 236
Wethersfield, CT 06161
Main Telephone: 860-263-5264
Confidential Facsimile: 860-263-5523
Natalie Shipman, Equal Employment Opportunity Manager
Sheila Antonacci, Equal Employment Opportunity Specialist 2
Angela Buonannata, Equal Employment Opportunity Assistant