How to file a Complaint Against
a Dealer or Repairer
The Department of Motor Vehicles' Consumer Complaint Center investigates Connecticut-Licensed Dealers or Repair Shops for the following issues:
Not sure if a business is licensed with the state? You can check here.
- Used car warranty (New Car Warranty/Lemon Law issues are handled by the Department of Consumer Protection)
- Deposits and billing.
- Repair orders / repair estimates / repair authorizations click on Auto Repairs
- Sales / purchase orders
- False statements related to vehicle condition or needed repairs
- Non-consensual towing and storage charges (see maximum allowable towing and storage rates)
- Improper or shoddy repairs.
- Misdiagnosis by the mechanic. (Connecticut does not license individual mechanics)
- Vehicle vandalism occuring at the repair shop.
- Damage caused by improper towing.
- Disputes related to advertising.
- Complete the Consumer Complaint Form (K-35 form) online and print.
- Print two copies of form -- be sure to sign both.
- Send one copy to the DMV Consumer Complaint Center (to address below) and the other copy to the dealer or repairer that the complaint is concerning.
- NOTE: It is essential that you include copies of all paperwork related to your complaint (e.g., warranty, invoice, repair bill, etc.). Please do not send the originals.
- Include telephone numbers where you can be reached weekdays between 8 a.m. and 4:30 p.m. Your e-mail address would allow us to respond more quickly as well.
Consumer Complaint Center
60 State Street
Wethersfield, CT 06161