How to file a Complaint Against
a Dealer or Repairer
If you can't view this video in a web browser, try watching on YouTube.
The Department of Motor Vehicles' Consumer Complaint Center investigates Connecticut-Licensed Dealers or Repair Shops for the following issues:
Not sure if a business is licensed with the state? You can check here.
- Used car warranty (New Car Warranty/Lemon Law issues are handled by the Department of Consumer Protection)
- Deposits and billing.
- Repair orders / repair estimates / repair authorizations click on Auto Repairs
- Sales / purchase orders
- False statements related to vehicle condition or needed repairs
- Non-consensual towing and storage charges (see maximum allowable towing and storage rates)
- Improper or shoddy repairs.
- Misdiagnosis by the mechanic. (Connecticut does not license individual mechanics)
- Vehicle vandalism occuring at the repair shop.
- Damage caused by improper towing.
- Disputes related to advertising.
To file a complaint against a dealer or repair shop:
- Complete the Consumer Complaint Form (K-35 form) online and print.
- Print two copies of form -- be sure to sign both.
- Send one copy to the DMV Consumer Complaint Center (to address below) and the other copy to the dealer or repairer that the complaint is concerning.
- NOTE: It is essential that you include copies of all paperwork related to your complaint (e.g., warranty, invoice, repair bill, etc.). Please do not send the originals.
- Include telephone numbers where you can be reached weekdays between 8 a.m. and 4:30 p.m. Your e-mail address would allow us to respond more quickly as well.
Consumer Complaint Center
60 State Street
Wethersfield, CT 06161
If you believe someone is operating an unlicensed dealer, repairer or recycler business, you should report all information in writing to the CT DMV's Dealer Enforcement Unit.