How to become an online dealership
Definition:
An online dealer is a licensed Connecticut dealer who has been approved to process Connecticut registrations and title applications using the Online Registration Program (ORP) System. Any active licensed Connecticut dealership that processes more than 7 transactions a month can qualify to submit an application to compliance unit for review. The renewal of the dealer license is done biennially and will be conducted with the Dealer and Repairs Unit. The online dealer can cancel at their own discretion. The online service remains active as long as the dealership complies with the Online Registration Program (ORP) requirements.
How to:
BECOME AN ON-LINE DEALER AGENT
Before a dealer can become an On-Line Dealer Agent the following must be completed and/or on file with the DMV:
1. Letter of Intent (Vendor Form)
2. Registration Issuance Bond (A current $5,000 Dealer Issuance Bond must be on file with the Compliance Unit)
a. The bond will need to be overnighted to DMV Compliance Unit room 305
3. On-Line Dealer Program Requirements (The requirement agreement must be signed by the Dealership Principal)
4. Dealer License
5. Training Certificate (Dealership personnel utilizing the On-Line System must be trained by CARA and Vendor) - contact: cara@ctcar.org, Dealertrack
6. A funds account must be established with CARA
7. Letter of Experience (if applicable)
There are no fees involved in becoming and online dealership with the DMV. The dealership will settle all required fees by their vendor and /or with the Connecticut Automobile Retailers Association (CARA).
Information for current DMV-regulated business licensees
See below for log sheets concerning the $100 fee motor vehicle dealers are required to collect for vehicles that are traded in:
Hub dealers (processing registrations for other Connecticut dealerships)
City |
Dealership |
Address |
Telephone |
---|---|---|---|
Bloomfield |
Bloomfield Motors LLC |
86 Granby Street |
860-785-5555 |
Danbury |
Advance Auto Sales |
64 Federal Road |
203-917-4876 |
Danbury |
Brothers Auto Sales and Repairers |
88 Balmforth Avenue |
203-743-1516 |
East Granby |
Checkered Flag Auto Center LLC |
170-174 Hartford Avenue |
860-653-7273 |
East Hartford |
Gengras Chevrolet |
585 Connecticut Boulevard |
860-528-1554 |
Ellington |
Old School Riders Inc. |
398 Somers Road |
860-916-3159 |
Hamden |
Central Inc. |
185 Welton Street |
203-787-2277 |
Jewett City |
East Coast Auto Group LLC |
2 Business Parkway |
860-376-5000 |
Manchester |
Lynch Toyota |
179 Tolland Turnpike |
860-646-4321 |
Mystic |
Brustolon Buick |
Route 1 Box 68 |
860-536-2626 |
North Branford |
Lee J's Auto Sales |
1239A Foxon Road |
203-484-9439 |
Norwich |
Rt. 12 Auto Sales |
168 North Main Street |
860-886-1867 |
Portland |
Moore Brothers Inc. |
687 Portland Cobalt Road |
860-342-4161 |
South Windsor |
MAX BMW Motorcycles of South Windsor (By appointment: Motorcycles only) |
1535 John Fitch Blvd |
860-372-4552 |
Stafford Springs |
Rays Stafford Sales and Service |
124W Stafford Road |
860-684-5789 |
Torrington |
Abate Auto Body and Collision |
610 Migeon Avenue |
860-489-3975 |
Torrington |
H and U Inc. |
1472-1476 East Main Street |
860-482-9496 |
- Making changes to a registration
- Compliance issues
- Dealership withdrawals
Transferring a customer's registration
The new system calculates the equity remaining on the customer’s registration and charges the remaining amount for the full three-year registration.
Please see page 62 of the dealer online manual to see examples of how registration transactions are calculated.
Make a correction after a vehicle title issuance for title-only transactions
The DMV assigns a permanent registration and title when a vehicle is registered in our online system. To make corrections to a title that’s already issued:
- Complete an H-13 Form (do not fill out the dealer section)
- Odometer reading with the current mileage
- Seller: Must be the name listed on the current title.
- New or used: Must be “used”. **
- Pay fee by check or money order
- $65 with lienholder
- $55 without lienholder
- Mail fee and H-13 Form to:
Department of Motor Vehicles
Attn: Specialized Registry Services
60 State Street
Wethersfield, CT 06161
If you have any questions, please contact the Dealer Processing Unit at 860-263-5181.
After a title is issued, all errors are processed as ownership transfers.
Examples of common errors on vehicle titles:
- Loan agreements don’t match the current registration and title.
- The lease company’s name isn’t the name the lease company wanted i.e., Nissan Infiniti LT vs. NILT Inc.
- The customer wants to add or drop a name on the new vehicle.
Errors can’t be corrected by going back to the original application. Once an application is completed and processed, a new application for registration and title are necessary.
Required documents for title corrections
Required documents for title corrections
Please provide these documents to process after-title-issuance changes:
- Form H-13 (see above)
- Outstanding certificate of title properly assigned from seller (the name that appears on the front of the title) to buyer (how the vehicle should be registered and titled).
- A letter of lien release for lien correction (if applicable).
- A current Connecticut Insurance Card in the name of the applicants(s).
- Photocopies of the current applicant’s driver license.
- The proper fees for a record transfer, title, and lien fees (if applicable).
- A power of attorney is needed if the lienholder or dealer is signing paperwork for applicant, accompanied by that person’s photo ID.
- A photocopy of the current registration.
** In order to keep the vehicle listed as “New” a letter from the dealer, on dealer letterhead, must be submitted within six months from the title issuance date. The letter must state that the lienholder or lease company requests, a new title because it is registered and titled incorrectly.
Online Dealer Registration Batching and Submission Policy
It is recommended that the OLRS documents be mailed via overnight (FED EX, UPS, etc.) to ensure a tracking system. If Documents are not received within the 10 (ten) DMV business day submission policy, the dealership could be responsible for duplicating all of the documents.
When submitting work to the processing unit at DMV, please follow the below policy:
1. When issuing a registration and title document through the online dealer system, please be sure all the data is accurate before committing the transaction.
2. All OLRS Transactions must be submitted to the Online Processing Unit within 10 business days as per statutory requirement 14-15(d).
3. Print a transaction detail report (Transmittal Sheet) with same day’s work. Multiple days must not be submitted with one transmittal sheet. The work is filed by date, so there should not be more than one day of work per transmittal sheet.
4. Please scan all the documents you are submitting (aside from the driver’s license or ID card).
5. You must submit a completed CT registration and title application(Form H-13B), MCO or title, federal odometer statement, insurance card, a copy of driver’s license or ID card, registration credential, any additional required documents if needed (Q-1, etc.), and an imaging cover sheet for each transaction.
6. Attach the transaction detail report and put the transaction(s) in the order that indicated on the transmittal sheet.
7. You must attach all the transactions indicated on the transmittal sheet.
8. Send all work to the DMV:
Department of Motor Vehicles
Core Customer Operations, Room 305
60 State St
Wethersfield, CT, 06161
9. Any dealership that has not submitted documentation within Ten (10) DMV business days is considered to be in violation of the Online Registration Procedures
Adding a customer for online DMV processing
To add a customer, please fax a completed CT registration and title application (Form H-13B) to the DMV at 860-326-0522. Be sure to include:
- Customer name
- Current address (mailing & residency)
- Date of birth
- A clear, legible copy of the customer's driver’s license or ID card
The address on the CT credential must match what’s on the application form. If different, a change of address request (Form B58) must also be included.
Please include a cover sheet with the contact information (name and phone # or email) of requestor.
It will take approximately one hour to add the customer to the DMV system during normal business hours (Monday-Friday, 8 a.m. to 3 p.m.). This transaction can only be completed via fax and not by phone.
Dealership customer address change
When processing customer paperwork, the dealer can direct the customer to an online change of address if needed. The customer will receive a receipt once the transactions has been completed.
Compliance issues (that prevent a registration)
If your customer has a compliance issue (e.g., delinquent tax, insurance compliance, parking tickets, registration suspension), you have 14 days to have the customer resolve the issue.
Note: DMV no longer accepts paper tax clearances from tax collectors. See additional information.
If the customer does not resolve the compliance issue after 14 days, you may send the paperwork to the DMV's dealer online unit as a "title only" transaction. Here are the procedures:
- Both the dealer and the customer must sign the request for title only transaction form. The form states that if the customer does not resolve their compliance issue, the DMV will cancel their current registration and they will lose all equity.
- Hold all the paperwork for 14 days.
- If the customer comes back within that 14-day period with the compliance issue resolved, register the vehicle as you would normally (see above).
- If the customer does not come back within the 14-day period, send to DMV the completed request for title only transaction form signed by both the dealer and customer, along with the DMV paperwork and associated fees, to perfect the lien.
- Mail the documents/fees to:
Department of Motor Vehicles
Core Customer Operations - Room 305
60 State Street
Wethersfield, CT 06161
The DMV will perfect the lien and send you a letter stating that their lien has been perfected. You’ll be advised that once the compliance issue is resolved, you may go to your local DMV branch to register the vehicle. You will need to provide the letter received from the DMV, a completed CT registration and title application (Form H-13B), your driver’s license, insurance card (provided by your insurance company), and payment for required transaction fees.
Note: Please do not use a title-only form for changing or correcting a lienholder. The title-only form is to be used only to perfect a lien when a customer has compliance issues.
Dealership withdrawals (vehicles that did not leave the dealer lot)
Withdrawals are a special online process for vehicles that have been registered online and delivery has not been taken (and the void window has expired, and the vehicle has not left the lot within 30 days from the date of processing).
Dealership withdrawal process:
- The registration record will be processed.
- If a CT title has already been released:
- Contact lienholder or customer and retrieve CT title
- If applicable, submit lien release
- Under no circumstances should you process a correction or new registration while the withdrawal is pending
- Contact the customer call center at 860-263-5708 and request a withdrawal. Provide your contact email.
- Complete the form H71
- Indicate if new or transfer
- Give plate number of online transaction
- Scan all documents front and back
- Submit the form to the return email
- Indicate if the dealer has the work or was sent into DMV office
- Submit prepaid FedEx/UPS slip for return work and title (only if work was marked “submitted” on the form
- Processing time is five to seven days
- Review documents before submitting
- Incorrect documents can delay the process
- When the dealer receives the original documents back, they are to process the new transaction pending within 48 hours.
- Any fees paid will not be refunded.