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The Department of Administrative Services Bureau of Information Technology Solutions (BITS) Help Desk serves as the single point of contact for all client information technology inquiries, requests and incidents.
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This service provides for the development and design of database strategies, monitoring and improvement of database performance, capacity planning for future expansion requirements, restoration of damaged databases, and planning, coordination and implementation of database security.
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Analytics & Business Intelligence Tools
This service provides techniques and tools used in identifying, extracting, analyzing, querying, reporting, and predictive modeling of business data.
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Information and Telecommunication Systems Executive Steering Committee
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Data Integration involves combining data residing in different sources and providing users with a unified view of these data.
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Enterprise Networking Practices & Standards
The Enterprise Networking Services (ENS) group, in conjunction with other Agencies, establishes the Network domain of the Enterprise Wide Technical Architecture Standards on network implementations and approved vendors.
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Multi-factor authentication (MFA) is a method of computer access control in which a user is granted access only after successfully presenting several separate pieces of evidence to an authentication mechanism.
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The Department of Administrative Services Bureau of Information Technology Solutions (BITS) Unified Communications Division provides next-generation video teleconferencing services for Executive Branch agencies that are maintained in the State’s secure Data Centers.
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Network Management and Support
The Enterprise Network Services (ENS) supports numerous network infrastructures. The ENS support methodology consists of configuring network infrastructure devices with management protocols and through the use of centralized servers collect alerts, alarms, events and traps that report the network status.
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Enterprise Infrastructure Services
The Department of Administrative Services Bureau of Information Technology Solutions (DAS/BITS) Unified Communications Division maintains the local area network within shared-tenant locations for Executive Branch agencies.
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The Enterprise Network Services (ENS) group builds and supports the State of Connecticut Metropolitan Area Network which connects 18 large sites in the greater Hartford area with metro Ethernet connections between 1G and 20G speeds. This connectivity serves 35 state agencies with access to the State’s Data Centers located in geographically diverse areas of the state.
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Learning Management System (LMS)
A learning management system (LMS) is software for the administration, documentation, tracking, reporting and delivery courses or training programs.
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Custom Application Development
The Applications Development Group of the Department of Administrative Services / Bureau of Information Technology Solutions (BITS) is committed to the design, development, implementation and integration of computer information systems in support of State of Connecticut Agencies and DAS Service Areas.
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The Department of Administrative Service Bureau of Information Technology Solutions Data Center Operations provides for workload automation using the Computer Associates ESP product.
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Enterprise Secure File Transport Services
DAS/BITS is pleased to offer Executive Branch state agencies our Enterprise Secure File Transport (SFT) Service for agencies that need to share sensitive content between other agencies, or business partners in a secure manner.
