If you need help, have a question or comment about these services, please contact our CTDOT Customer Care Center:
Online Webform
Email: DOT.CustomerCare@ct.gov
Phone: 860-594-2560
The Office of Operations and Support is committed to providing quality service, resources and support to all bureaus within CTDOT in meeting the operational requirements of the traveling public. Provides overall direction and coordination of the Office of Operations and Support’s policies, programs and functions related to the Divisions of Property and Facilities Services and Business Services and Inventory Management.
Business Services and Inventory Management
Directs and coordinates the activities performed by the Division of Business Services and Inventory Management comprised of the offices of Accounts Payable, Inventory Management, Inventory Control, Fuel Control and Asset Management.
Accounts Payable
Responsible for the processing of capital and operating expenditure documents to the Office of the Comptroller for payment to utility companies, contractors, consultants, and various other suppliers for capitalized assets, commodities, and services purchased by CTDOT. This also includes utility payments, travel authorizations, employee reimbursements, and vendor payments expending both state and federal funds.
Inventory Management
Responsible for the operational functions related to Inventory Management, Inventory Control, Fuel Control, Inventory Procurement, Materials Management, and Asset Management.
Inventory Control
Responsible for the daily operational functions related to the Department’s statewide Fuel Control Operations and Inventory Procurement office. Serves as an active member of the Department’s Snow/Ice Committee and represents CTDOT as a member of the Governor’s Fuel Control Taskforce.
Fuel Control
Responsible for CTDOT statewide Fuel Control Operations; procurement, inventory control, and withdrawal of motor vehicle fuel for use in State-owned vehicles and equipment. This also includes the financial reimbursement program from other state agencies for fuel usage.
Inventory Procurement
Responsible for the procurement of stocked commodities and snow/ice removal products (Road Salt and Liquid Magnesium Chloride) in accordance with CTDOT procedures and State Purchasing Procedures.
Materials Management
Responsible for supervising the daily operations of CTDOT's Materials Management Unit; coordinate the procurement, distribution, inventory control, and security of stock items. Ensure stock items are readily available to support CTDOT highway, fleet and facility infrastructure and to respond to statewide emergency and snow/ice events.
Asset Management
Responsible for maintaining CTDOT's Asset Management System for capitalized and controllable property along with the acquisition, distribution, and disposal of excess equipment, materials, and supplies. This also includes the inventory control and assignment of motor vehicle registration plates.
Property and Facilities Services
Directs and coordinates the activities performed by the Code Enforcement and Facilities Services Units.
Code Enforcement
Oversees CTDOT code enforcement program for the design review and construction inspection of all new buildings and renovations of existing buildings to ensure compliance with all applicable state building and fire codes, and ADA requirements. Also responsible for inspection of all fuel storage installations for compliance with governing DEEP regulations and inspection/release for all electrical utility service installations located on CTDOT property.
Facility Management
Responsible for the maintenance, repair, and operation of all CTDOT facilities, except those under the jurisdiction of Rights of Way and Public Transportation. This includes monitoring and controlling energy usage. Direct the activities of regional repair units and develop and implement contractual services for facility maintenance and custodial functions. Also responsible for the maintenance, service, and repair of underground tanks and fueling equipment for CTDOT-owned facilities.
Support Services
Responsible for the operational functions related to Claims/Insurance, Printing Services, Mailroom, Motor Pool, and Records Retention Units. Administers and coordinates the permanent assignment of leased vehicles and enforces policies regarding the proper use of these vehicles. Responsible for the development of the Record Retention Policy and the update of all records retention schedules applicable to CTDOT.
Motor Pool (Leased Vehicles)
Oversees the daily operational functions of the Department’s Motor Pool. Responsible for the acquisition, disbursement, and return of all CTDOT-leased vehicles in accordance with DAS - Fleet Operations procedures and General Letter No. 115.
Records Retention
Responsible for the filing, retention, retrieval, and disposal of all pertinent agreements, contracts, correspondence, and other public records in compliance with applicable federal and State statutes.
Claims/Insurance
Processes highway and fleet liability, and Claims Commissioner claims against CTDOT. Procures insurance coverage as per risk management ideals, contractual obligations, loss/risk probabilities and ensures compliance with State statutes. Maintains and renews policies as required.
Mailroom
Responsible for all of CTDOT's incoming and outgoing mail utilizing the services of the U.S. Postal Service, United Parcel Service, and Federal Express. Responsible for sorting, distributing, and routing incoming and inter-office mail.