Unemployment Insurance (UI) Tax Division

Unemployment Insurance (UI) Tax Division - FAQs

Find answers to frequently asked questions about the new system's features, reporting requirements, account access, independent contractor criteria, audits, and resolving account or payment issues. If you don't see answers to your questions in our Frequently Asked Questions section, send us an email at CTDOLtaxinfo@ct.gov.

Click the + sign on the right to view all Frequently Asked Questions for the Unemployment Insurance (UI) Tax Division

1. What do I do if I have forgotten my User ID/Password, or my account is locked?

2. What is my Employer Account Number and tax rate?

3. How do I close my account?

4. How do I change my address(es)?

5. How do we access the rate exchange?

6. Is there a file size limitation for the wage or payment file?

7. How will credits be displayed on the Quarterly Statement of Charges?

8. Is there a limit to how many files per day can we upload?

9. Do zero returns need to be submitted separately?

10. Are there to be regularly scheduled maintenance downtimes for this new system? If so, what is the planned frequency?

11. What criteria is used to determine if an individual is an independent contractor for Unemployment Insurance purposes?

12. Why has my business been selected for an audit?

13. What is the definition of wages?

14. Does the new system support files reporting only reimbursable data?

15. I received an email notifying me that I have correspondence to review. What is the path to view correspondence in ReEmployCT?

16. Is my temporary password the same as my current password?

17. I received a Monthly Statement of Account which displays a balance due. Where is this balance coming from? I paid those quarters.

18. Can the CT DOL waive interest, penalties, and/or late file fees?

19. How do I owe this money; I have a payroll service that takes care of this?

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