If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan.  For more information, contact your utility. The Shut-off Moratorium for residential customers ends on October 1, 2020, for non-hardship customers, and on October 31, 2020, for financial hardship customers.  For more information contact your utility or Consumer Affairs. PURA COVID actions. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System.   Electronic Filing

Marissa Gillett - Chairman

Photo of Marissa Gillett, Chairman of PURA
Welcome to the Public Utilities Regulatory Authority website. Here you will find information about the regulation of rates and services of Connecticut’s electricity, natural gas, water and telecommunication public service companies as well as franchise information about the state’s cable television companies. We also offer helpful information to you as a consumer of these services.

Contact

Public Utilities Regulatory Authority

Ten Franklin Square
New Britain CT 06051
Phone Number: 860-827-1553
Toll-Free: 800-382-4586
TDD: 860-827-2837
Fax: 860-827-2822