If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the web filing system. To All PURA Filers: PURA is scheduled to launch its new electronic filing system on Friday, May 14, 2021. In preparation for the launch, narrated tutorials and other information has been posted on PURA's "Announcement of New Case Management System" page. FILING MORATORIUM, Friday, May 7 - Thursday, May 13: PURA’s current web-filing system will be unavailable after close of business Thursday, May 6 at 5 p.m. The new electronic filing system will go live Friday, May 14 at 8 a.m. No filings will be accepted and no documents will be posted by PURA during this transition period. Any compliance filings due during this period may be filed on Friday, May 14 and will be deemed timely filed.  (Announcement of New Case Management System)

Marissa Gillett - Chairman

Photo of Marissa Gillett, Chairman of PURA
Welcome to the Public Utilities Regulatory Authority website. Here you will find information about the regulation of rates and services of Connecticut’s electricity, natural gas, water and telecommunication public service companies as well as franchise information about the state’s cable television companies. We also offer helpful information to you as a consumer of these services.

Contact

Public Utilities Regulatory Authority

Ten Franklin Square
New Britain CT 06051
Phone Number: 860-827-1553
Toll-Free: 800-382-4586
TDD: 860-827-2837
Fax: 860-827-2822