Customer Legal Advocacy Services Program
About
The Customer Legal Advocacy Services Program (CLAS Program) was authorized by Section 30 of Public Act 23-102 and funds organizations and individuals providing services that assist customers with attaining participation in utility bill or arrearage payments.
Background information and complete program details can be found in the Authority’s decision establishing the program.
The CLAS Program is a resource that will help customers to access and participate in the affordability and arrearage forgiveness programs for which they are eligible. Qualified providers can
- help customers review documents;
- negotiate and communicate with utilities on behalf of a customer;
- provide advice to customers;
- help customers understand how much they need to pay under a payment arrangement;
- submit verification of income;
- learn about available programs;
- join customers in calling their utility’s customer service representative;
- assist with next steps after service termination.
Applying to be a Legal Service Provider
Applications to be listed on the Qualified Providers List are due on October 29, 2024. Organizations and individuals interested in providing eligible services should submit a completed Application to Provide Legal Services as an emailed PDF attachment to PURA.RFP@ct.gov. The subject line of the email must reference “CLAS Program Application 2024”. Late submissions will not be accepted. The Application must be in PDF (portable document file) format and must be searchable. PURA cannot accept electronic files larger than 25 MB.
A pre-application conference is scheduled to be conducted remotely on Tuesday, October 8, 2024, at 10:00 a.m. Parties may register here to listen or to participate in the meeting.
The Authority will review all submitted applications. Selected applicants will be approved to participate and can seek reimbursement according to the program parameters outlined in the Decision starting on January 1, 2025.