Customer Legal Advocacy Services Program

About

The Customer Legal Advocacy Services Program (CLAS Program) was authorized by Section 30 of Public Act 23-102 and funds organizations and individuals providing services that assist customers with attaining participation in utility bill or arrearage payments.

Background information and complete program details can be found in the Authority’s decision establishing the program.  

The CLAS Program is a resource that helps customers access and participate in the affordability and arrearage forgiveness programs for which they are eligible. Qualified providers can:

• help customers review documents;
• negotiate and communicate with utilities as a customer's authorized representative;
• provide advice to customers;
• help customers understand how much they need to pay under a payment arrangement;
• submit verification of income;
• learn about available programs;
• join customers in calling their utility’s customer service representative; and/or
• assist with next steps after service termination.

To Get Help from a Qualified Legal Service Provider 

Contact one of the CLAS Program Qualified Providers listed below for assistance.