Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information: https://portal.ct.gov/pura/consumer-services/payment-assistance-programs

Rate Case Timelines & Adjustments



The Public Utilities Regulatory Authority (PURA or the Authority) regulates the distribution rates of all investor-owned electric, natural gas, and water utilities in Connecticut. In order to modify their distribution rates, a company must file a detailed application to amend their rates with the Authority.

PURA is statutorily charged with conducting an adjudicated proceeding to investigate any rate application. This investigation is called a “rate case” and is one of the core functions of the Authority. PURA is guided by Conn. Gen. Stat. §§ 16-19 and 16-19e, among other statutes, when conducting a rate case and reviewing a rate application. The Office of Consumer Counsel is a statutory party in all PURA proceedings, including rate cases, and is charged with representing ratepayers’ interests before PURA.

By law, the utility company has the burden to prove that its proposed rates are just and reasonable. Conn. Gen. Stat. § 16-22. This burden requires the utility to provide more than mere assertions or documentation of expenses. Rather, the company must provide credible and sufficient evidence and clear explanations that demonstrate that the proposed rate change is just and reasonable and that the costs arise from prudent and efficient management of the utility.

Below is a list of Connecticut’s investor-owned utilities and information pertaining to their most recent rate case:

 
 
 
 
 
 

Electric Distribution Companies

 
 
 
 

Last Completed Distribution Rate Case

 
 
 
 

Ongoing Distribution Rate Case

 
 
 
 

Interim Rate Decision

 
 
 
 

Rate Schedule

 
Eversource Energy
 
 
 
 

N/A

 
 

October 2021:
Settlement Agreement

 
 
 
The United Illuminating Company
 
 
 
 

N/A

 
 
 
 
 

 

 
 
 
 
Major Water Companies
 
 
 
 

Last Completed Distribution Rate Case

 
 
 
 

Ongoing Rate Case

 
 
 
 

Interim Rate Decision

 
 
 
 

Rate Schedule

 

Connecticut Water Company

 
 
 
 

September 2023: Docket No. 23-08-32

 
 

N/A

 
 
 
 

Aquarion Water Company

 
 
 
 

N/A

 
 

N/A

 
 
 

Note: The Authority regulates six investor-owned water utilities in Connecticut, of which Connecticut Water Company (CWC) and Aquarion Water Company (Aquarion) are the largest. CWC serves approximately 108,000 customers (or roughly 350,000 people) and Aquarion serves approximately 207,000 customers (or roughly 700,000 people). Combined, the other four investor-owned water utilities in Connecticut serve approximately 9,500 customers.

 
 
 
 
 
 

Natural Gas Companies

 
 
 
 

Last Completed Distribution Rate Case

 
 
 
 

Ongoing Rate Case

 
 
 
 

Interim Rate Decision

 
 
 
 

Rate Schedule

 
 

Eversource

 
 
 
 

N/A

 
 

N/A

 
 
 
 

Connecticut Natural Gas Corp.

 
 
 
 

November 2023: Docket No. 23-11-02

 
 

N/A

 
 
 
 

Southern Connecticut Gas Co.

 
 
 
 

November 2023: Docket No. 23-11-02

 
 

N/A

 
 

*Final Decision approved a settlement agreement submitted for PURA’s consideration.


Related information: