Electric and gas utilities have begun notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their gas services terminated on Thursday, May 2, 2024. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information

Rate Case Information


In a rate case, a regulated utility files an application to amend its rates. A regulated utility may recover costs incurred to provide safe, reliable service, and a reasonable rate of return. After receiving an application, the Connecticut Public Utilities Regulatory Authority (PURA) initiates a docket to review the application. PURA staff reviews detailed cost data in an application, receives written and oral testimony, cross-examines witnesses in public hearings, and reviews public comments.

PURA then issues a Proposed Final Decision for comment, and issues a Final Decision approved by a majority vote of the three PURA commissioners at a Regular Meeting.

PURA’s Final Decision effects the public because it determines the rates utility customers pay. Public participation in a rate case is important because those comments become part of the record and are considered by the PURA commissioners to make a decision in the rate case.

View the below tutorial videos to learn more about rate case procedures and how to engage in proceedings:


Overview of a Rate Case
How to Get Involved
Elements of a Rate Case
Legislative Direction