Department of Energy and Environmental Protection Public Utilities Regulatory Authority

As many CT customers are experiencing increases in electric bills, PURA is committed to hearing from the public. While we welcome feedback, please note that the best place to direct individual questions about your bill is to your utility company. Additionally, we kindly ask for your patience as PURA's small call center team works to respond to the large volume of inquiries being received. Please refer to these Frequently Asked Questions for further information: PURA FAQs

Activities Not Regulated by PURA

The following services and/or activities are not regulated by PURA:

  • Yellow Pages Advertising
  • Telephone equipment (such as PBX)
  • Anything to do with the Internet or computer services
  • Interstate telephone companies and rates
  • False advertising claims
  • Fraud claims
  • Claims for damages no matter what the cause
  • Heating oil companies
  • Propane gas companies
  • Municipal water and electric companies such as Wallingford Electric or Metropolitan District Commission
  • Sewer charges including Water Pollution Control Authorities
  • Interstate trucking
  • Master antenna companies such as AMSAT
  • DBS/satellite companies such as DirecTV or DISH Network
  • Programming or channels carried by cable TV companies
  • Rates charged or products offered by cable TV companies
  • Solar Panel Installers or problems with solar panels after installation
  • Billing and services for cell phones, smart phones, or mobile phones
 
 

View Industries We Regulate