Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information:

Activities Not Regulated by PURA

The following services and/or activities are not regulated by PURA:

  • Yellow Pages Advertising
  • Telephone equipment (such as PBX)
  • Anything to do with the Internet or computer services
  • Interstate telephone companies and rates
  • False advertising claims
  • Fraud claims
  • Claims for damages no matter what the cause
  • Heating oil companies
  • Propane gas companies
  • Municipal water and electric companies such as Wallingford Electric or Metropolitan District Commission
  • Sewer charges including Water Pollution Control Authorities
  • Interstate trucking
  • Master antenna companies such as AMSAT
  • DBS/satellite companies such as DirecTV or DISH Network
  • Programming or channels carried by cable TV companies
  • Rates charged or products offered by cable TV companies
  • Solar Panel Installers or problems with solar panels after installation
  • Billing and services for cell phones, smart phones, or mobile phones

View Industries We Regulate