Important Alert: Beware of Scam Attempts! We've become aware of a scam involving individuals posing as PURA representatives, falsely promising utility bill refunds. Please note that PURA does not operate in this manner. All utility billing is exclusively handled through the electric distribution companies, Eversource and United Illuminating. PURA is a public agency and does not directly handle any billing issues. Specifically, we will never offer refunds for overcharged utility bills, nor do we solicit bank account information for any purpose. If you believe you have been scammed, please reach out to: PURA’s Education Outreach and Enforcement Customer Assistance Unit by emailing pura.information@ct.gov, the Office of Consumer Counsel by emailing occ.info@ct.gov or calling 860-827-2900, or the Office of the Attorney General at 860-808-5318.

Directions to PURA

Ten Franklin Square, New Britain, CT 06051
Public Transportation Options:
  • CT Transit and Fastrak buses – The state office building at 10 Franklin Square is a 7 to 9 minute walk from the Fastrak station in downtown New Britain, a hub for bus routes to/from Hartford and many other directions. Information on routes, schedules, fares and a trip planner are available at CT Transit.
  • Bike options - The location is also well served by New Britain’s network of on-street bike lanes and the multi-use path along the Fastrak route between the downtown New Britain and Newington Junction stations.
  • CT Rides has a Transit finder tool and can assist with customizing a route plan.
Driving Directions:
From New Haven Area:
North on I-91 to Route 9 North New Britain/Berlin. Take the second New Britain exit, "Downtown New Britain," Exit 26. Turn left at light at end of exit onto Bosco Drive. Follow it around curve. Turn right into driveway to parking garage. DO NOT park in lot (it is reserved for far right building (Liberty Square). Ten Franklin Square is on other side of garage. Enter from courtyard side facing courthouse.
From New London Area:
Interstate 95 to Route 9 North. Take the second New Britain exit, "Downtown New Britain" Exit 26. Turn left at light at end of exit onto Bosco Drive. Follow it around curve. Turn right into driveway to parking garage. DO NOT park in lot (it is reserved for far right building-Liberty Square). Ten Franklin Square is on other side of garage. Enter from courtyard side facing courthouse.
From Norwich Area:
Take Route 2 West (Exit 5-D) to Putnam Bridge in Glastonbury. After crossing Connecticut River, follow signs to 91 South. Continue on 91 South. Take Route 9 North (Berlin/New Britain). Take the second New Britain exit, "Downtown New Britain," Exit 26. Turn left at light at end of exit onto Bosco Drive. Follow it around curve. Turn right into driveway to parking. garage. DO NOT park in lot (it is reserved for far right building- Liberty Square). Ten Franklin Square is on other side of garage. Enter from courtyard side facing courthouse.
From Hartford Area, Massachusetts
From I-91 South take I-84 West to Exit 39A. Take Route 9 South to Chestnut Street Exit 27 (left-lane exit). At the end of exit, turn right onto Chestnut Street, then left at next light (1/2 block) onto Columbus Boulevard. Turn right at the next light onto Bosco Drive. Follow it around curve. Turn right into driveway of parking garage. DO NOT park in lot (it is reserved for far right building - Liberty Square). Ten Franklin Square is on other side of garage. Enter from courtyard side facing courthouse.
From Bridgeport and Waterbury Area:
North on Route 8 to I-84 East to Exit 35 (Route 72 East). Continue on Route 72 East to "Route 71 to Main Street" Exit 9. Go right at light at top of the ramp; then go straight through next light (Chestnut Street). In about one block, turn left into driveway to garage. DO NOT park in lot (it is reserved for far right building- Liberty Square). Ten Franklin Square is on the west side of the garage. Enter from courtyard side facing courthouse.
Main Telephone Number:
860-827-1553