Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information:

Cybersecurity and Connecticut's Public Utility Companies

On April 14, 2014, PURA issued a strategic plan, Cybersecurity and Connecticut's Public Utilities, which outlined a roadmap to strengthen the cybersecurity practices of public utility companies.  On April 6, 2016, PURA issued its Cybersecurity Action Plan, which established a collaborative process among State officials and Connecticut’s electric, natural gas, and major water utilities to conduct an annual review of the companies’ cybersecurity programs. 

Annual cybersecurity reports are available, below.

The State of Connecticut’s Cybersecurity Resource Page provides additional information and resources, including recommended best practices, for officials, private organizations, and individuals.