SIDES – NASWA State Information Data Exchange System, in partnership with the U.S. Department of Labor

What is SIDES?

SIDES is a software tool that is used in 50 U.S. jurisdictions to electronically exchange unemployment insurance information with employers. SIDES is sponsored by the U.S. Department of Labor (USDOL) and is a part of the National Association of State Workforce Agencies (NASWA). SIDES empowers users to electronically request and respond to UI information requests quickly, accurately, and securely.



SIDES is built specifically for states, employers, Third-Party Administrators (TPAs), and Professional Employer Organizations (PEOs). It eliminates the guesswork, misinformation, and lengthy processes of Unemployment Insurance claims so employers can have confidence in not only the validity of claims but the payout of funds.

The full SIDES solution is made up of seven components, called exchanges:   Separation Information, Monetary & Potential Charging, Additional Fact-Finding, Determinations & Decisions, Earnings Verification, Benefit Charges, and Power of Attorney. Each exchange supports a specific step in the life cycle of an unemployment insurance claim to ensure speed, accuracy, and reliability through the entire process. Please note that the Connecticut Department of Labor (CTDOL) currently utilizes the SIDES Separation Information Exchange and Additional Fact-Finding, with future plans to implement additional SIDES exchanges.

SIDES: One great solution. Two ways to connect.



Whether your business has a limited number of claims or handles thousands of requests each year, SIDES makes responding to claims easier, faster, and more efficient for your business.



E-RESPONSE

An ideal solution for small businesses and employers with a limited number of insurance claims, E-Response is a secure website used to enter UI claims information with no special software required.

  • Incurs no cost for users.
  • Needs no special software.
  • Transmits responses accurately and instantly.
  • Exchanges documents digitally and securely.


System Integration

A more advanced tool for employers. System Integration is a customizable tool that integrates SIDES into current systems to automate a large volume of claims responses and reduce manual data entry.

  • Integrates directly into your software.
  • Streamlines requests.
  • Creates customizable workflows.
  • Exchanges data seamlessly.
 

Additional Fact-Finding Exchange



The ADF exchange allows CTDOL to send follow-up questions electronically to employers about the information they provided in their response to a Separation Information request and allows the employer to respond electronically to those questions.

Benefits include:

  • Eliminating claim adjudication delays 
  • Eliminate reliance on mail or fax
  • Reduce staff time

 

Fraud Watch

Preventing unemployment fraud is up to all of us.

The Integrity Unit offers Fraud Watch as an information source for claimants, employees, and employers who have experienced or witnessed unemployment fraud and identity theft. Criminals have sophisticated ways to steal your information—text and email scams, through social media, and by breaching retail and commercial systems that have personal identifiers like your birth date, Social Security Number, and other details. Many people don’t realize they are a victim of ID theft until they start getting notices about accounts being set up in their name; in some cases, that notification may be from the Connecticut Department of Labor in the form of a monetary determination letter or a 1099G tax form.

Learn more about SIDES E-Response and enroll in the service 

SIDES E-Response Frequently Asked Questions  

Learn more about SIDES System Integration 

SIDES Resources

  

Get SIDES Help

Email
DOL.SIDESadmin@ct.gov
Telephone
860-263-6779

State Agency Content Disclaimer


This page contains links to other web sites; CTDOL doesn’t endorse or control external websites or their content. Visitors to those sites are advised to be cautious about providing personally identifiable information without reading the site’s privacy policy.  CTDOL is not responsible for external page content; we’re providing links as a courtesy.