Third-Party Agents

Third Party Agents - FAQs

Find answers to questions about Third-Party Administrators (TPAs), including user access, account linking, portal functionality, and file submission in the new system. Click on the + sign to the right to view the answer for that question.

1. With employer adding TPAS as Users are POAs required?

No, if they are adding an additional user, POAs not required.

2. There was an ‘Add TPA’ Agent option. Does that mean that as a TPA agent we can create a profile and have all of our employers available under the one TPA credential?

There is an option for a TPA to create an Account. The option is for a TPA who files tax and wage reports only. Once they create an account there will be functionality for the employer and TPA to be link. Once linked the TPA will have the employer's info that they are linked to.

3. Is there a way for all clients of a particular (Benefit) TPA to become a user for all the clients that have current POA on file and already have the address record of those CT employers?

A benefit TPA can only become a user of their client if the client adds them as an additional user.

4. Will there be a TPA portal in the new system that will allow TPA to view, and access info for a group of employers i.e. their client employers that whom they have valid POAs for?

There is a TPA portal in the new system. The TPA would have access to their clients account once they are linked to their clients' account. This functionality is only available for a TPA who files tax and wage reports for their client.

5. Can Employers and Agents submit Multi Company files and single employer files? Or are there specific file requirements for Agents and employers?

A TPA can file either multi company or single employer files whereas a single employer will only file for their entity. A Corporate Payroll Dept filing for multiple subsidiaries, could register in the new system as a Third-Party Administrator.