Third-Party Agents

Third Party Agents - FAQs

Find answers to questions about Third-Party Administrators (TPAs), including user access, account linking, portal functionality, and file submission in the new system. Click on the + sign to the right to view the answer for that question.

1. With employer adding TPAS as Users are POAs required?

2. There was an ‘Add TPA’ Agent option. Does that mean that as a TPA agent we can create a profile and have all of our employers available under the one TPA credential?

3. Is there a way for all clients of a particular (Benefit) TPA to become a user for all the clients that have current POA on file and already have the address record of those CT employers?

4. Will there be a TPA portal in the new system that will allow TPA to view, and access info for a group of employers i.e. their client employers that whom they have valid POAs for?

5. Can Employers and Agents submit Multi Company files and single employer files? Or are there specific file requirements for Agents and employers?