For Providers - Operational Memos

2025 Operation Center Memos

Operation Center Memo FY23-26 Cost Settlement Letters
Operation Center Memo FY23-27 Extension of Statewide Suspension of New CLA and CRS Development
Operation Center Memo FY23-25 Strike Costs
Operation Center Memo FY23-24 Updated Funding Guidelines
DDS Funding Guidelines Version 6-1-23

Operation Center Memo FY23-23 Op Plan
FY 2024 Op Plan User Guide
FY 2024 OPERATIONAL PLAN

Operation Center Memo FY23-22 Communication Barrier Mitigation for CE
Operation Center Memo FY23-21 Eight Month Report
FY23 Eight Month Report User's Guide

Operations Center Memo FY23-20 ARPA HCBS Deadline and Recoupment Updates

Operations Center Memo FY23-19 Attendance Payment and Updated Funding Guidelines
Operations Center Memo FY23-18 Extension of Statewide Suspension of New CLA and CRS Development

Operations Center Memo FY23-17 Updated Funding Guidelines

Operation Center Memo FY23-16 Recoupment of ARPA HCBS Funding

Operation Center Memo FY23-15 ARPA HCBS Expenditure Reporting

ARPA Quarterly Report (Revised 10-25-22)

Operations Center Memo FY23-14 American Rescue Plan Act of 2021 Home and Community Based Services Provider Payments

Operations Center Memo FY23-13 American Rescue Plan Act of 2021 Home and Community Based Services Provider Payments

Operations Center Memo FY23-12 Cost Settlement
DDS Retained Savings Reinvestment Form Instructions
Retained Savings Reinvestment
Retained Savings Reinvestment Example

Operations Center Memo FY23-11 Executive Director Salary Cap

Operations Center Memo FY23-10 ISE Updates

Operations Center Memo FY23-09 Timeline for Submission of FY22 Annual Report

Operations Center Memo FY23-08 2022 Financial Reporting Requirements

Operations Center Memo FY23-07 Extension of Statewide Suspension of New CLA and CRS Development

Operations Center Memo FY23-06 ARPA HCBS Expenditure Reporting
ARPA Quarterly Report

Operations Center Memo FY23-05 ARPA Memo and Attestation

Operations Center Memo FY23-04 Employment and Day Provider Stability Payments

Operations Center Memo FY23-03 Wage Increase Funding

Operations Center Memo FY23-02 Senior Support Rate Increase and Updated Funding Guidelines
DDS Funding Guidelines Version 7-21-2022

Operations Center Memo FY23-01 Operational Plan
FY 2023 Op Plan User Guide
FY 2023 Operational Plan

2023 Other Communication

2022 Operation Center Memos

Operations Center Memo FY22-25 Clustered Supports
Operations Center Memo FY22-24 ARPA Provider Payments
Operations Center Memo FY22-23 IHS Personal Supports Rate Increase

Operations Center Memo FY22-22 Update on ARPA HCBS Funding

Operations Center Memo FY22-21 Eight Month Report

FY22 Eight Month Report User's Guide

Operations Center Memo FY22_20 Extension of Suspension of New CLA and CRSD Development

Operations Center Memo FY22-19 Subcontracting with Nurse Consultant Firms for Nursing Services

Operations Center Memo FY22-18 American Rescue Plan Act of 2021 Home and Community Based Services Provider Payments for Providers Working through Individual Budgets

Operations Center Memo FY22-17 American Rescue Plan Act of 2021 Home and Community Based Services Provider Payments

Operations Center Memo FY22-16 Provider Qualifications for CE

Operations Center Memo FY22-15 Employment and Day Provider Stability Payments

Operations Center Memo FY22-14 Statewide Suspension of New CLA & CRS Development

Operations Center Memo FY22-13 Provider Qualifications for CE Services

Operations Center Memo FY22-12 Annual Report Submission Deadline Extended

Operations Center Memo FY22-11 State Plan Amendment (SPA) Specialized Services 10-5-21

SPA 19-0009 - Specialized Services - Approved

Operations Center Memo FY22-10 Subcontracting with Nurse Consulting Firms

Operations Center Memo FY22-09 Enhanced Benefit Pool Deadline Extension

Operations Center Memo FY22-08 Enhanced Benefit Pool Deadline Extension

Operations Center Memo FY22-07 Financial Reporting Requirements
Provider Fiscal Reporting Guidance
State Single Audit Reconciliation

Operations Center Memo FY22-06 Annual Report Submission

Operations Center Memo FY22-05 Enhanced Benefit Pool
DDS Benefit Survey Template

Operations Center Memo FY22-04 EVV Missing Authorizations

Operations Center Memo FY22-03 Employment and Day Provider Stability Payments

Operations Center Memo FY22-02 Revised PPP Loan Forgiveness Revenue

Operations Center Memo FY22-01 EVV Update

2022 Other Communication

DDS CMS Final Settings Rule Memo 4-11-22

Placements in DDS Licensed Community Living Arrangements (CLA) Memo June 13,2022

Revised Health Standard and Skilled Nursing Facility Admissions Memo 4-4-2022

Health Standard No. 22-1 Pre-Admission Screening for Persons Applying for Nursing Facility Admission (OBRA)

2021 Operation Center Memos

Operations Center Memo 2021-18 DDS COVID Related Costs

Operations Center Memo 2021-17 FY2022 POS Contract Renewal
FY22-25 POS Contract Renewal Quick Guide
Draft POS Contract Changes

Operations Center Memo 2021-16 FY2022 Op-Plan Software and User's Guide
FY 2022 Operational Plan Users Guide
FY 2022 Operational Plan

Operations Center Memo 2021-15 Employment and Day Reimbursement Rate Update

Operations Center Memo 2021-14 EVV 3-24-21

Operations Center Memo 2021-13 CTsource Registration

CTsource Supplier Registration Portal User Guide

Operations Center memo 2021-12 EVV 3-10-21

Operations Center Memo 2021-11 Eight Month Expense Report

Operations Center Memo FY21-10 Senior Support Reporting Oversite 2-5-21

Operations Center Memo FY21-09 Individualized Home Supports Changes
Application to Amend Services IDS
2021 IHS Assurance Agreement

Operations Center Memo FY21-08 In-home CLA and CRS Authorizations

Operations Center Memo FY21-07 Employment and Day Reimbursement Rate Changes

Operations Center Memo FY2021-06 Contract Extension

Operations Center Memo 2021-05 Group Day Hourly Authorization

Operations Center Memo FY21-04 EVV Update

Operations Center Memo FY21-03 One Time Authorizations

Operations Center Memo FY21-02 2020 Annual Report Submission

Operations Center Memo FY21-01 2020 Financial Reporting Requirements

Operations Center Memo 2020-27 Provider EVV Initial Implementation Letter

Operations Center Memo 2020-26 Employment Transition Service Extension 7-1-20

2021 Other Communication

Aid for Preparing the Expense Report FY20

FY20 End of Year Expense Report

Fiscal Year 2020 and 2021 Coronavirus Relief Funds and Paycheck Program Loan Schedule

Fiscal Year 2020 Cost Report and Coronavirus Funding

2020 Operation Center Memos

Operations Center Memo 2020-27 Provider EVV Initial Implementation Letter

Operations Center Memo 2020-26 Employment Transition Service Extension 7-1-20

Operations Center Memo 2020-25 Per Diem to Hourly Transition

Operations Center Memo 2020-24 Cost Settlement Initiative

Operations Center Memo FY2020-23 DDS Billing Attendance Update/Entering Billing Attendance during COVID-19

Operations Center Memo 2020-22 Private COVID-19 Post Exposure Guidance Updated-05-01-2020

Operations Center Memo 2020-21 Private Provider - COVID-19 Post-Exposure Protocol for Individuals and Staff

Operations Center Memo 2020-20 FY2021 Operational Plan

FY21 Op Plan Users Guide

FY2021 Operational Plan (Op-Plan) Software

Operations Center Memo 2020-19 FY 2020 Eight Month Report Submission Due Date Extension

Operations Center Memo 2020-18 FY2019 Cost Settlement Process

Operations Center Memo 2020-17 Eight Month Expense Report

2020-16 Cost Settlement Innovation Pilot

2020-15 FY2020 Employment And Day Services Update

Operation Center Memo FY2020-14 Clarification of Financial Reporting Requirements Related to Special Act 18-5
Revised Minimum Wage Reporting Template

2020-13 FY2019 Annual Report Extension
Operation Center Memo 2020-12 FY2019 Revenue Letters Revision

2020-11 FY2019 FY19 Annual Report Submission Date 12-16-19

Operations Center Memo 2020-10 IDN and Senior Supports Service
Operations Center Memo 2020-09 Update to Special Act 18-5 - Authorizations

Operations Center Memo 2020-08 FY2019 Special Act 18-5 Wage Reporting

Operations Center Memo FY2020-07 Annual Report Submission Deadline Extended

Operations Center Memo 2020-06 Direct Staff Training Requirements

Operations Center Memo 2020-05 FY 19 Annual Report Submission Deadline

Operations Center Memo 2020-04 Clinical Behavioral Support Services

Operations Center Memo 2020-03 FY19 Annual Report

Operations Center Memo 2020-02 FY2019 Financial Reporting Requirements

Operations Center Memo 2020-01 ADA Training Providers

2020 Other Communication

Coronavirus Relief Funds (CRF) 7-6-20
Personal Protective Equipment (PPE) update Memo to Providers 6-26-20
Corona Virus Relief Funds 6-26-20
Provider EVV Declaration
IP Transcription Timeline Memo 4-30-20
DDS COVID-19 Temporary Provider Qualification Process 4-30-20
DDS COVID-19 Provider Status Report Instructions
DDS COVID-19 Provider Status Report
Provider Update 3-13-20
New COVID-19 Section 3-12-20
DDS Memo to Providers COVID-19 Guidance 3-11-20
Provider COOP Plans and COVID-19 Preparedness
DDS Invitation to ACL Challenge
Secure Website for Referrals Memo
FY20 Vendor Self Hire Rates
FY20 Funding Guidelines

2019 Operation Center Memos

Operation Center Memo 2019-21 Specialized Services Guidelines Providers

Operations Center Memo 2019-20 Electronic Visit Verification Update

Operation Center Memo 2019-19 - FY 2020 Operations Plan (Op-Plan) Software and User's Guide

FY20 Operational Plan

FY20 Op-Plan User's Guide

Operation Center Memo FY2019-18 Eight Month Expense Report

FY19 Eight Month Report User's Guide

Operation Center Memo 2019-17 POS Contract Amendment Special Act 18-5

Operation Center Memo 2019-16 FY19 Interim Rates

Operation Center Memo 2019-15 Assurance Agreement Minimum Wage Bill

Operation Center Memo 2019-14 Assurance Agreement Minimum Wage Bill

Assurance Agreement Agency 12-14-18

Operation Center Memo 2019-13 Minimum Wage Bill Timeline

Operation Center Memo 2019-12 Minimum Wage Bill Timeline

Operation Center Memo 2019-11 Electronic Face to Face Supports

Operation Center Memo 2019-10 Realignment of Clinical BEH Supports
Realigning DDS Clinical Behavioral Supports

2019 Other Communication

FY2019 Minimum Wage Reporting Instructions
FY 2019 Minimum Wage Reporting Template

Operation Center Memo 2019-08 Reporting Bridge Funding

FY19 Innovative Employment Notice of Opportunity Extension

2019 ID Partnership Employment Innovation Application

2019 ID Partnership Innovative Employment Outcomes Pilot FAQ’s

FY19 Provider Partnership Opportunity – Step Up/Down Unit

New Utilization Resource Review (URR) Process

FY19 Interim Rates

FY19 Waiver Services Interim Rates

Specialized Services

Policy Guidance on Implementation of Special Act 18-5

Related Party Home Ownership Guidelines

2018 Operation Center Memos

Operation Center Memo FY2018-20 Day LON Transition and New Rates

Operation Center Memo FY2018-20 Attachment New Day Rates

Operation Center Memo 2018-19 CORE CT – Provider Administrator and Base Users

Operation Center Memo FY2018-18 Implementation of Special Act 18-5 An Act Concerning Minimum Employee Wages for Providers of State-Administered Services for Persons with Intellectual Disabilities

Operation Center Memo 2018-17 WebResDay Attendance Reporting Limit

Operation Center Memo 2018-16 CCH Development Incentives

Operation Center Memo 2018-15 FY19 OP Plan Extension

Operation Center Memo 2018-14 Per Diem to Hourly Communication Process

FY 2019 Operations Plan (Op-Plan) Software and User's Guide

FY19 Op Plan Users Guide

FY19 Operational Plan

FY19_Operational_Plan.zip

Operation Memo FY2018-12 CORE CT-POS and PSA Contract Processing Transition

Operation Center Memo 2018-11 One Time Authorizations

Operation Center Memo FY2018-10 Per Diem Authorization Audit

Operation Center Memo 2018-09 Eight Month Expense Report

Operation Center Memo FY2018-08 Bridge Funding Payment Process

Attachment: Bridge Funding

Operation Center Memo FY2018-07 Subcontracting Services

2018-06 Extension of the FY2017 Annual Report Submission Deadline

Operation Center Memo 2018-05 I.G.PR.008 Personal Funds Financial Management

Operation Center Memo 2018-04 Financial Reporting Requirements

Operation Center Memo 2018-03 Annual Report

Operation Center Memo FY2018-02 CRS IHS Allowable Costs

Operation Center Memo FY2018-01 Memo Bus passes and transportation tickets

Ticket Bus Pass Billing Instructions

2018 Other Communications

End of FY2018

FY17 End of Year Expense Report

Aid for Preparing the Expense Report FY17

2017 Operation Center Memos

Operation Center Memo 2017-14 FY2018-20 POS Contract

Directions for Completing POS Service Contract and Required Documents FY18-20

POS Contract Renewal Quick Guide

Operation Center Memo 2017-13 Criminal Background Checks for Qualified Providers

Operation Center Memo 2017-12 Operations Plan Software and User’s Guide

FY18 Operational Plan

FY18 Op Plan User’s Guide

Operation Center Memo 2017-11 Essential Staff

Operation Center Memo 2017-10 Submission Changes to 2017-10 Eight Month Expense Report

Operation Center Memo 2017-09 Eight Month Expense Report

FY17 Eight Month User's Guide

Operation Center Memo 2017-08 Old Corrections Webresday changes

Old Correction Guide

Day Support Options (DSO) Access

Operation Center Memo 2017-07 FY2016 Annual Report

Operation Center Memo 2017-6 One Time Authorizations

Operation Center Memo 2017-05 Other Transportation Schedule

Operation Center Memo 2017-04 Notification of Provider Re-enrollment Requirement

Operational Center Memo 2017-03 Annual Report

Operational Center Memo 2017-02 Financial Requirements

Operational Center Provider Specialists

Operational Center Memo 2017-01 Updates for Fiscal Year 2017

2017 Other Communication

End of Year FY2017

2016 Operation Center Memos

Operation Center Memo 2016-11 Extension of FY2017 Operational Report

Operation Center Memo 2016-10 Update on Issues of Concern to Private Providers

Operation Center Memo 2016-09 electronic Signature Process for Contracts and Amendments

DDS Electronic Contract and Amendment User Guide

Operation Center Memo 2016-08 Operations Plan Software and User’s Guide

FY17 Operational Plan (xlsm, 342 KB)

FY17 Op Plan Users Guide

Operation Center Memo 2016-07 Reclassification of DSO and GSE Programs

Operation Center Memo 2016-06 Surplus Retention

Operation Center Memo 2016-05 Eight Month Expense Report

Eight Month Report User's Guide

Operational Center Memo 2016-04 Re-Classification to Pre-Vocational Services

Operation Center Memo 2016-03 One Time Authorizations

Operation Center Memo 2016-2 Annual Report

Operation Center Memo 2016-01 Financial Requirements

2016 Other Communication

End of FY2016
8 -15 Resource Management Provider Assignments With PINs a

Employee Background Checks

Executive Director Group Day Affidavit

Group Day Checklist User Guide

Small Business and Prevocational Enclaves Definitions 8 1 15

Group Day Checklist 8 1 15

SBE PRE VOC SCENARIOS

2015 Operation Center Memos

Operational Center Memo 2015-05 Day Rate Transition ISE Rate Update and Hardship Payments Healthcare Coordination and Clinical Behavioral Supports Payments

Operation Center Memo 2015-04 Operations Plan Software and User's Guide

Copy of FY 2016 OP PLAN (XLSM, 347 KB)

Op Plan Users Guide FY 2016

Operation Center Memo 2015-03 Transition to Residential Rate

CLA and CRS LON Based Rates

Transportation Ranges to Day Program

Operation Center Memo 2015-02 Annual Report

Operations Center Memo 15-01 FY2014 Financial Reporting Requirements

2015 Other Communication

End of Year Timelines

Resource Management Provider Assignments With PINs (XLS, 120 KB)

2014

Operation Center Memo 2014-01 Financial Reporting Requirements

Operation Center Memo 2014-02 Annual Report Software and User's Guide

Operation Center Memo 2014-03 Eight Month Report

Operations Center Memo 2014-04 Operations Center Updates

Operations Center Memo 2014-05 Transition to Need Based Rates for Day Services

Operations Center Memo 2014-06 Qualifying Providers Procedure for Clinical Behavioral Support Services

2013

Operations Center Memo 2013-05 Operations Plan Software and User's Guide

Operations Center Memo 2013-04 Transition to Need Based Rates

Operations Center Memo 2013-3 Eight Month Expense Report 2-28-13

DSS-DDS Dual Agency Memo – Maintenance Issues 6-27-12

FY 2013 Op Plan Copy of Excel 2003 4-13-12 (XLS, 512 KB)

FY 2013 Op Plan 4-13-12 (XLSM, 189 KB)

Op Plan User's Guide FY2013

Operations Center Memo 2013-01 FY2012 Financial Reporting Requirements

Operations Center Memo 2013-02 2012 Annual Report Software and User's Guide

Operation Center Memo 2012-7 Operation Plan Software and User's Guide

Staffing Schedule Sample (XLSX, 26 KB)

2012

Operations Center Memo 2012-6

Memo 2012-05 Process for Reviewing Agency Hardship as part of the shift to Utilization Based Payments

Operations Center Memo 2012-04 Annual Report For Residential Day Services

Operations Center Memo 2012-03 Cover Letter

Operations Center Memo 2012-03 Financial Reporting Requirements

Operations Center Memo 2012-2 Administrative Vehicles

Operation Center Memo 2012-1 Fiscal Year 2011 Final Operational Plan (Op-Plan)

2011

2011-07 Operational Plan (Op-Plan) Software and User’s Guide

2011-06 FY2012 Contract and Operations Plan (Op-Plan) Submission Extension

2011-05 Mid Year Expense Report and DDS Expense Report (XLS, 30 KB)

2011-04 Group Employment Services and Day Service Options Under the Purchase of Services Contract

Report of Residential and Day Services Software and User’s Guide

2011-02 FY2010 Financial Reporting Requirements

2011-01 Process for Reviewing Agency Hardship as Part of the Shift to Utilization Based Payments

2010

2010-06 Operations Plan (Op-Plan) Software and User’s Guide (PDF, 153 KB)

Operations Plan (Op-Plan) Submission Extension (PDF, 147 KB)

OPS Memo 2010-05 Process for Reviewing Agency Hardship as Part of the Shift to Utilization Based Payments (PDF, 157 KB)

Utilization Payment Process – Day Services (PDF, 27 KB)

Clinical Behavioral Supports or Health Care Coordination (PDF, 222 KB)

Interpretation of Authorization for payment for Group Day Services attendance in the Fee for Service Program (PDF, 223 KB)

2010-04 Pooling of Resources to Create Shared Living Residences (PDF, 225 KB)

2010-03 I-2 Code Guidance for Community Living Arrangement Development (PDF, 219 KB)

2010-02 Annual Report August 14, 2009 (PDF, 230 KB)

2010-01 Financial Reporting August 13, 2009 (PDF, 225 KB)

2009

Word document: Individualized Home Survey Letter (DOC, 142 KB)

Excel document: Individualized Home Survey Form (XLS, 30 KB)

Operation Center Updates (PDF, 17 KB)

Accessible Transportation Memo (PDF, 103 KB)

DDS Waiver Rates at Cost Guidelines (PDF, 88 KB)

Elimination of Supported Living Services from the DDS Waivers (PDF, 213 KB)

Waiver Services, Codes Units and Rates (PDF, 28 KB)

2008

Financial Audit Memo (PDF, 96 KB)

Operations Plan (Op-Plan) Software and User's Guide Memo (PDF, 37 KB)

FY 2008 Operation Plan, User's Guide (PDF, 111 KB)

2008 Annunal Report Letter (PDF, 220 KB)

Fiscal Intermediary Fact Sheet for Providers (PDF, 11 KB)

Provider Letter August 19, 2008 (PDF, 217 KB)