Governor Lamont Announces Connecticut Receives National Recognition in Digital Government Excellence

Governor Ned Lamont today announced that the Center for Digital Government has given Connecticut national recognition for its ongoing digital government efforts, awarding the state with its second-consecutive grade of “A-” and ranking it first in the nation in digital services related to transportation and motor vehicles. The recognition was included as part of the organization’s 2024 Digital States Survey, which was released this morning.

Governor Lamont has made it a priority during his administration to build an all-digital state government that provides Connecticut’s residents and businesses with the tools necessary to digitally connect with services administered by the state. In recent years, that work has included the launch of the business.ct.gov, health.ct.gov, and jobs.ct.gov portals, to give residents and businesses easy access to state services from across agencies in one location.

“Innovation is Connecticut’s biggest asset,” Governor Lamont said. “This well-deserved recognition is a testament to the cross-agency work across state government to make our digital government services more accessible, easier to navigate, and more user friendly. The first-in-the-nation ranking for the use of technology in transportation and motor vehicles is thanks in large part to innovative programs – the wrong-way driver system on the state’s highways and the online appointment system that has dramatically reshaped the public’s ability to interact with the Department of Motor Vehicles.”

Connecticut’s digital services program is primarily based out of the Bureau of Information Technology Solutions (BITS) within the Department of Administrative Services (DAS). Improving the digital experience for our residents deeply involves all agencies.

“Connecticut is fortunate to have a top-notch team dedicated to streamlining digital government services,” DAS Commissioner Michelle Gilman said. “But the state’s digital journey is a total team effort, and we are proud to collaborate with partners from across state government. Congratulations to all involved in this meaningful work.”

The grade of “A-” reflects a state whose technology leaders are using “very strong innovation, high performing solutions, and have applied excellent practices in all aspects of operations, governance, and administration,” according to Teri Takai, senior vice president of the Center for Digital Government.

“I could not be more proud of the progress Connecticut continues to make in technology,” Connecticut Chief Information Officer and DAS Deputy Commissioner Mark Raymond said. “Our people, our partners, our agencies and our approach bring the best that technology has to offer to the residents and businesses of our state.”

A listing of all 50 states and their grades is published on the Center for Digital Government’s website at www.centerdigitalgov.com.