FAQs

• CTsource Bid Board+
  • Do I need to be registered in CTsource to view postings on the CTsource Bid Board?+
    Answer:
    No, the CTsource Bid Board is available to the public. Registration is not required to view opportunities, however, suppliers must register on CTsource to receive notices and respond to solicitations.
  • How do I get notified when new opportunities are posted on the CTsource Bid Board?+
    Answer:
    Suppliers must complete the registration webform and select the UNSPSC code(s) that apply to the product and/ or service that the company offers. An automated email will be sent alerting registered suppliers when a solicitation affiliated with the selected UNSPSC code is posted to the Bid Board.
    

     
  • Where can I view bid opportunities?+
    Answer: Solicitation opportunities (Bids/RFPs) can be viewed on the CTsource Bid Board and within a registered supplier's CTsource account.
• CTsource Contract Board+
  • Where can I access active DAS contracts?+
    Answer: Active DAS contracts are accessible on the CTsource Contract Board.
    

     
  • Do I need to be registered in CTsource to view the CTsource Contract Board?+
    Answer: No, the CTsource Contract Board is available to the public. Registration is not required.
  • Where can I access active contracts awarded by other State agencies?+
    Answer: Active contracts are accessible on the CTsource Contract Board.
• CTsource Registration+
  • Where and when can I register?+
    Answer: Suppliers can self-register at any time by clicking the “Registration” link from the CTsource homepage.
  • What is the difference between a soft and full registration?+
    Answer:

    Soft registration requires minimal information entered via a webform and will grant immediate access to review solicitation opportunities and respond to a solicitation within the WebProcure (CTsource) application.

    Full registration is completed when logging into WebProcure (CTsource) to upload required company documents such as an IRS W-9 Form, affidavits and insurance certificates.  A supplier must be fully registered before they can be awarded any State of Connecticut contract.

     
  • Can several staff have access to a single organizations account?+
    Answer: Yes, CTsource allows the organization’s main contact to grant access and permissions to multiple users.
  • Why did I receive an error message that the FEIN Tax ID already exists in the system?+
    Answer: The organization is already registered. WebProcure Technical Support can assist you in registering under the existing organization by calling 1-866-889-8533 or sending an email to suppliersupport@proactisservicedesk.com.
    

     
• CTsource Technical, Login, and Support+
  • What technology is required to access CTsource?+
    Answer: The CTsource system is a web-based application.  A computer, smart phone or tablet with internet connectivity is required to access CTsource.  For the best results use Chrome, Edge or Firefox internet browsers.
    

     
  • How do I log in to the CTsource system?+
    Answer: The login is available on the CTsource Homepage or by going to the CTsource Login page.
  • Who do I contact for CTsource technical support?+
    Answer:

    Suppliers with a question or requiring technical support for CTsource can obtain assistance in two ways: 

    Live Telephone Customer Support – Is available to all suppliers from 8 AM to 8 PM ET, Weekdays, Monday through Friday by calling, toll-free 1-866-889-8533.

    Email Support – Suppliers may request support by sending an email to suppliersupport@proactisservicedesk.com.

  • How do I contact DAS Procurement?+
    Answer: DAS Procurement can be reached at 860-713-5095 or by sending an email to das.procurement@ct.gov or das.ctsource@ct.gov.