Conn-Etiquette: A Better Ride for All

The Connecticut Department of Transportation (CTDOT) is excited to launch Conn-Etiquette: Your Guide to a Better Ride, a statewide campaign aimed at promoting kindness, respect, and courtesy on public transit. This initiative enhances the travel experience for customers and operators alike by encouraging positive behavior.

Conn-Etiquette supports CTDOT’s mission to provide safe, efficient, and welcoming transit services across Connecticut. The campaign offers friendly, easy-to-follow guidance for making transit more pleasant for everyone, building off of the Transit Customer Code of Conduct established in 2024 for all bus services in the state.

What Conn-Etiquette Promotes

Conn-Etiquette shares helpful transit etiquette tips, like greeting operators, offering seats to others, and keeping aisles clear. We’re encouraging simple acts that create a more respectful and enjoyable environment for everyone.

Why It Matters

This campaign isn’t only about rules, it’s about creating a welcoming experience through kindness and courtesy. Conn-Etiquette helps make transit a shared space everyone can feel good about.

Where You'll See It

Conn-Etiquette messaging will be featured on buses, online, and across social media platforms—making it easy to spot and even easier to support.

Your Guide to a Better Ride: Top 10 Tips for Transit Customers


ONBOARD
Fold It, Stow It, Keep Aisles Clear.
Please fold strollers and carts before boarding, and make sure they don’t block seats or aisles.


Ride Clean, Ride Respectfully.
Help keep the bus clean and safe — no smoking, drinking, littering, or vandalism. Let’s all do our part.

Save Snacks for Later.
No eating or drinking on board.

 

BOARDING & EXITING

Stay Safe — Never Cross in Front of the Bus.
Wait until the bus pulls away before crossing.

Have Your Fare Ready.
Be respectful of other passengers by having your pass, ticket, or exact fare in hand when boarding.

 

RESPECT

Kind Words Only.
Keep conversations polite, quiet, and free of foul language so everyone can enjoy the ride.

Show Some Kindness.
A smile and thank you go a long way. Our operators and transit staff are here to help — let's treat them with respect.


SAFETY

Let the Operator Do Their Job.
Keep distractions to a minimum while the bus is moving so the operator can focus on getting everyone there safely.

See Something? Say Something.
Report anything suspicious to the operator or transit staff. Your safety matters.

In An Emergency, Follow Instructions.
For your safety, please listen to the operator or supervisor and follow their directions calmly.




CTDOT invites all transit customers in Connecticut to join us in making public transit a better experience for everyone.