U.S. Bank ReliaCard Contact Numbers

CTDOL Has a New Bank Partner

On March 1, 2023, CTDOL switched from Key Bank to the U.S. Bank ReliaCard®.


If you currently receive benefits through a Key Bank card:

  • You will receive your U.S. Bank pre-acquisition disclosures in the mail. Please read the disclosures and directions for your new bank card.
  • You will continue to use your Key Bank card until you deplete all funds on the card. 
  • All unemployment payments issued as of 3/1/23 will go to the new U.S. Bank card. 


You will continue to use your Key Bank card until you deplete all the funding on the card.


The U.S. Bank ReliaCard is a convenient and secure way to receive your benefit payments:

  • Payments are automatically loaded to your card.

  • You may make purchases, get cash, and pay bills anywhere Visa® is accepted.

  • Funds are protected if your card is lost or stolen.
    (You are generally protected from all liability for unauthorized transactions with Zero Liability. You must call the number on the back of your Card immediately to report any unauthorized use. Certain conditions and limitations may apply. See your Cardholder Agreement for details.)




Reliacard FAQs 

Everything you need to know about getting, activating & using your new ReliaCard. 

ReliaCard LogIn 

ReliaCard cardholder website: here's where you login, find customer service, and more.

Fraud Prevention 

Visit the CTDOL Integrity Unit for fraud & ID theft reporting as well as fraud prevention help. 

CTDOL Contact Center 

Help with your unemployment account & the unemployment process. Questions about ReliaCard? Call 1-866-328-1265.
For Unemployment Benefits Filers:
  • If you have an expired Key Bank card and it still has funds on it, please contact Key Bank for a replacement card.
  • Key Bank card funds are not moved to the new U.S. Bank ReliaCard; use that card until it's at a zero balance.
  • You must choose a new Personal Identification Number (PIN) when you set up your official U.S. Bank ReliaCard.
  • The activation instructions, usage guide, Cardholder Agreement and Fee Schedule will be included with your card. Make sure to read and save this important information for your files.

If you decide to continue receiving unemployment benefits on a debit card, please read all the additional Pre-Acquisition Disclosures that were included with your letter.

Customers may change to direct deposit at any time by visiting Benefit Maintenance in your ReEmployCT account.

The ReliaCard is issued by U.S. Bank National Association pursuant to license from Visa U.S.A. Inc. © 2023 U.S. Bank. Member FDIC.