Section 5: DMV Call-In Line

The Department of Administrative Services (DAS), the Department of Emergency Services and Public Protection (DESPP), and the Department of Motor Vehicles (DMV) entered a Memorandum of Understanding (MOU) enabling state marshals to obtain DMV license and registration verification information from DAS via a dedicated telephone line.

Any state marshal who wishes to utilize the License and Registration Verification Service (“DMV Call-In Line”) must first complete, sign and submit a License Verification Service User Agreement to the Commission office.  State marshals who attempt to use the DMV Call-In Line without a current User Agreement on file will not be provided with information and may be subject to discipline. 

Dedicated DMV Call-In Line Telephone Number:  The following telephone number has been dedicated for the DMV Call-In Line: (860) 713-5376.  

State marshals may make license verification requests only to this dedicated telephone number.  In addition, state marshals should not call this dedicated line for any other purpose.  Hours of operation for the DMV Call-In Line will vary depending on staff availability and are only during regularly scheduled business days for DAS.  Although call volume and staff availability dictate hours and response times, staff will make every effort to return voicemails within 48 hours of receipt.

State marshals shall adhere to the following procedures when utilizing the DMV Call-In Line:

1.  A state marshal must have a signed User Agreement on file with the Commission office in order to utilize the DMV Call-In Line.

    

2. The state marshal may only call the dedicated telephone number for the DMV Call-In Line when requesting license information.  The state marshal may not call any other telephone number when requesting license information including the main telephone number for the Commission or the telephone number of any staff member. 

    

3. When the marshal calls for service, he or she must provide his or her badge number.   A state marshal seeking to verify a Connecticut address must provide either (1) a subject’s name and driver’s license number; (2) a subject’s name and date of birth; (3) a vehicle identification number (VIN); or (4) a vehicle registration number and class code. These information options are the basis of the search of the DMV database.

    

4. The state marshal will receive verbal address verification based upon information in driver and vehicle records contained within the DMV database.  DAS cannot provide written documents or copies of DMV records.  Only verbal information will be provided.

    

5. This is not an emergency hotline answered by a dispatcher or operator.  Accordingly, should a state marshal call the designated telephone number and the call is sent to voicemail, the marshal must leave a voice message.  As noted above, staff will make every effort to return voicemails within 48 hours of receipt.

    

6. The DMV Call-In Line is not monitored during the evenings, on weekends, or during state holidays.  State marshals should limit their calls to business hours only unless utilizing the emergency after-hours verification service provided by DESPP described below.

DESPP Emergency After-Hours Verification Service:  Under the MOU, state marshals may contact DESPP for address verification information in very limited circumstances where they have a need for such information on an emergency basis for capias warrants or restraining orders, and only when DAS is not open for business.  DESPP’s phone number for this emergency after-hours verification service is (860) 685-8190.  Note that, as with the DAS DMV Call-In Line, marshals may only call DESPP for information if they have a user agreement on file with the Commission. 

Authorized Use:  DAS, DESPP, and DMV provide this license verification information to state marshals solely for use in the performance of their statutory duties.  Each call made to the DMV Call-In Line is logged.  The license verification information provided is confidential personal information which may not be wrongfully disclosed or used for an unauthorized purpose.  If a state marshal wrongfully discloses or uses information received from the DMV Call-In Line, he or she may be subject to sanctions under both state and federal law as well as discipline by the Commission including but not limited to the revocation of his or her appointment as a state marshal. 

The DMV Call-In Line provides essential information to state marshals in the performance of their statutory duties.  All state marshals should follow the above procedures and guidelines and be adaptable to any changes that may be required.