CTDOT is committed to providing equitable transportation for all. Connecticut is stronger when everyone has access to reliable transportation. Public transportation connects people to jobs, health care, schools, grocery stores, housing, and more, and CTDOT is always striving to eliminate barriers to transit. Please read more about our commitment here.
Title VI of the Civil Rights Act
CTDOT works closely with the Federal Transit Administration to meet its Title VI program requirements which help ensure our public transportation service is provided in a nondiscriminatory manner, promote full participation in decision-making without regard to race, color, or national origin, and ensure meaningful access by persons with limited English proficiency.
Bus Service Expansion
Governor Ned Lamont’s 2024-2025 Biennial Budget included $17.5 million to expand bus routes across Connecticut. CTDOT is creating smaller hubs, consolidating bus stops, and cutting down on wait times for riders. By optimizing the distance between stops, bus service can operate more efficiently. Seventeen local routes in Greater New Haven were extended to 1 a.m. ADA paratransit service was extended, and a new express route was added between Meriden and Waterbury. For complete details, click here.
More Convenient Payment Options
In October 2024, the CTDOT launched a contactless Tap & Ride pilot program on select bus routes allowing customers to use their mobile wallet and debit or credit cards to pay for bus fares. In addition to fare capping, Tap & Ride now also includes reduced rates for seniors or those with disabilities.
Enhanced Mobility of Seniors and Individuals with Disabilities
In 2024, a total of 36 vehicle grants totaling more than $3.2 million were awarded to non-profits and municipalities under the Federal Transit Administration Section 5310 program. Section 5310 is a federal grant program intended to improve mobility for seniors and individuals with disabilities by removing barriers to transportation service and expanding transportation mobility option
Microtransit Pilot Program
CTDOT’s Microtransit Pilot Program provided nine transit districts and municipalities funding for on-demand microtransit services over a two-year period. This funding supported communities across the state to design and develop an on-demand microtransit service. This pilot program makes it easier for older people and people with disabilities to access public transit. It also eliminates the first and last-mile challenges by using an app or phone number to request and schedule a ride within designated areas. As of January 2025, the service has provided nearly 50,000 passenger trips.
Bus Stop Enhancement Program
Many of Connecticut's 1,300-plus bus stops need shelters, seating, or trip information. CTDOT is allocating $20 million to a bus stop improvement program, allowing communities to build and install ADA-compliant bus stops and shelters with real-time schedule information.
Customer Experience Action Plan
CTDOT released its first-ever Customer Experience (CX) Action Plan in 2023 with a series of planned investments throughout the state. The CX plan is based directly on customer and stakeholder feedback. For example, adding mobile ticketing options was identified as a need and implemented based on feedback. View the CX Action Plan at transitcx.com and the 2024 Annual Progress Report. The Progress Report provided an update on 26 priority items based directly on input from transit users.
