How To

Agency employees can refer to the contact section to find out who their agency representative is. Agency representatives - for certain issues you can contact TBOG directly. Examples:

• Repairs
• Ordering
• Outages*
• Voicemail Password Resets

Agency representatives looking to add a new employee should log a telecommunications support ticket in the FootPrints system explaining the situation to resolve the needs of their employees. In creating the footprints ticket, please make sure to include your TBOG contact.

Outages*

If able to contact the DAS Telecom business unit via phone ((860)-713-5520), be prepared to answer the following:

• What is your agency/group/unit and what building/floor are they on?
• What is the name and phone number of the person having the issue?
• Describe the outage circumstances.
• Does it affect incoming or outgoing or both call types?
• What is the number you are calling?
• Are they the only one experiencing the outage?
• Describe any troubleshooting done.

If you are unable to call, please email the above info to the best.telecomm@ct.gov with ‘Outage’ in the subject field.