Case Management

What is the role of a DDS case manager?

female customer service agent with headset

Your primary contact for support and services

Your DDS case manager serves as a trusted guide to help eligible people understand and use DDS support and services. As your primary contact, the case manager can help with:


  • Identifying your needs
  • Planning your support and services
  • Helping you access programs and services
  • Monitoring your progress and the quality of your services
  • Maintaining master files and important records
Contact a case manager  

What to do if you don’t have a case manager?

If you don't have a Case Manager, please visit the Help Line page where you’ll find contact information for the Help Line in your region.

Help Line Page 

Guides to choosing DDS supports and services

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HCBS Guidebook (PDF)
A guide to better understand the services and support that can be funded through the Medicaid Home and Community Based Services (HCBS) Waivers. 
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Understanding your hiring choices (PDF)
A manual to help you hire and manage your own staff.
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Making good choices about your DDS supports & services (PDF)
A guide to getting the right services and support, and making good
choices once you do.

Level of need

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How DDS determines an individual's level of need (LON)

Our case managers use a tool to evaluate your need for support and services called the CT Level of Need Assessment (LON).

The LON uses an app to create a profile based on your needs. The app also creates an individualized risk profile to help create your Individual Plan.

Case Managers complete a LON with the help of friends, family, and providers who know you well.

Individual plan

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A personalized plan just for you

The development of your individual plan guides your planning / support team on how to best help you with:


  • Health and medical
  • Personal care and daily living activities
  • Behavior and safety
  • Support for waking hours and overnight
  • Communication and understanding
  • Transportation
  • Social life, recreation, and community activities
  • Unpaid caregiver support
Learn more about individual plans  
Eligibility

Eligibility

The first step is determining if you are eligible for DDS support and services. To begin that process
please visit our Eligibility page.
FAQ

Case management FAQs

Find answers to frequently asked questions about your case manager, like when they get assigned
and how they’ll contact you.
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