Help Desk Services


The Department of Administrative Services Bureau of Information Technology Solutions (BITS) Help Desk serves as the single point of contact for all client information technology inquiries, requests and incidents.

The Help Desk is staffed with technology professionals whose primary goal is to provide answers and resolutions in a timely manner. All reported inquiries, requests and incidents are tracked through completion in our Help Desk system called BMC Footprints.

BMC Footprints provides you with a simple solution that allows you to submit, update and view your requests and incidents on-line through a customer service portal called Service Catalog. The Service Catalog is available 24 hours a day to submit your requests and incidents.