File a Complaint

Complaints

Please contact Shannon Jacovino at:

Phone: (860) 418-6047 or
Email: shannon.jacovino@ct.gov.

Confidentiality

The Ombudsperson will not breach your confidentiality or take action without your permission, but in most cases if you do not allow us to release your name to DDS, we may not be able to help you resolve your complaint.

Jurisdiction
The Department of Developmental Services, it’s employees, and DDS qualified providers

The Ombudsperson WILL

Listen to your questions, complaints, and/or concerns.
Explain how DDS policies and procedures affect the outcome of specific concerns.
Provide options for resolving problems and concerns you have with DDS.
Seek fair and equitable solutions to problems for all concerned.
Try to answer your questions or help you find the person who can.
Remain impartial to all parties involved.
Serve as an alternative communication channel.
Advise on resolutions within DDS policies and regulations that are available to you.
Recommend changes in DDS policies and procedures when appropriate.

The Ombudsperson CANNOT

Intervene with complaints that are already a part of formal litigation, investigations or grievance procedures.
Give formal legal notice to the DDS regarding grievances, complaints, or concerns.
Address personnel concerns from employees of the DDS or provider agencies.
Testify in formal or legal actions.
Conduct formal investigations.
Take action without permission from the person contacting this office.
Resolve non-DDS related issues.

What Should I Do First Before Contacting the Ombudsperson?

You may contact the Ombudsperson at any time about your concerns, but it is strongly recommended that you follow these steps first:

Contact your Case Manager with your concern, always keep them apprised.
If no resolution is reached, contact the Case Manager Supervisor.