To protect the health and safety of the public and our employees, the Department of Banking has limited the number of employees at our office at 260 Constitution Plaza in Hartford. When contacting the Department, please use electronic communication whenever possible. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

What's New

This page outlines new additions and significant updates to the Department of Banking website.  It does not list routine updates which are generally made on a daily basis to keep information current.


May 2020

The agency website includes Spanish versions of all COVID-19 pages, including links to the relevant pages in Spanish.  The Consumer Assistance pages have also been translated to Spanish.

March 2020

Due to the COVID-19 pandemic, the Banking Commissioner has issued several guidance memos to state-chartered financial institutions and agency licensees, as well as information for consumers impacted by the outbreak on the newly created COVID-19 Resources page.  

January 2020

In a new Consumer Alert, the Department of Banking advises consumers not to abbreviate "2020" when signing and dating legal documents.  This alert is based on information provided by the East Millinocket Police Department.

December 2019

Commissioner Perez announced the 2020 deposit index to be 0.15%.  The deposit index is used to determine the interest rates required by statute to be paid for various accounts.  The Department of Banking posts the current and previous years' deposit interest and interest rates on its website.

October 2019

In response to the State's crumbling foundation crisis, largely centered in eastern Connecticut, the legislature passed the Supplemental Collapsing Foundation Loan Program during the 2019 legislative session.  The program is administered by the Connecticut Housing Finance Authority.

June 2019

Guarding the Guardians is a new educational publication that provides the red flags of financial guardian abuse and who to contact if you suspect financial abuse.  Financial abuse by guardians occurs when the guardian improperly uses the protected individual's funds, securities, property, or other assets.

January 2019

Visit our Consumer Alerts page for updates on the latest scams and frauds affecting Connecticut consumers and investors.

June 2018

In recognition of World Elder Abuse Awareness Day on June 15, the Department of Banking encourages families to talk to their loved ones about the dangers of financial exploitation.  Check out Conversation Starters: Guard Against Financial Exploitation.

February 2018

Cybersecurity Resources:

November 2017

Starting with the next renewal period that began on November 1, 2017, the Department of Banking will activate the auto-renewal feature of the Nationwide Multistate Licensing System (NMLS).  We expect this to greatly increase our efficiency in processing renewal applications. Please read the attached memo for details - Auto-Renewal Notice, September 2017.

June 2017

The Department of Banking is pleased to offer Senior$afe, a free training to help investment professionals recognize and report possible elder financial exploitation.

Senior$afe Client/Customer Brochure

Red Flags/Quick Response Card

May 2017

A new page dedicated to the Department of Banking's Educational Outreach Program was developed to provide details regarding presentation topics and information for any group looking to schedule a free, unbiased speaker for their organization.

The Department of Banking, in partnership with the Connecticut Insurance and Financial Services, hosted a five-day Banking Boot Camp in May 2017.  Four major banks welcomed 23 students inside their walls to interact with senior leaders, explore a variety of rewarding career paths in banking and regulation.

April 2017

On April 24, 2017 the Department of Banking launched a new Online Customer Assistance Form, providing consumers with the ability to quickly and easily file a complaint and upload supporting documents.

March 2017

Banking Boot Camp is a program of Connecticut Insurance and Financial Services (CT IFS) in partnership with the Connecticut Department of Banking, Connecticut Bankers Association and four Host Bank Sponsors.  The Camp is designed to encourage college talent towards the myriad professional opportunities and energizing culture within the banking sector.

September 2016

Connecticut consumers who made payments to National Credit Adjusters, LLC may be eligible for a refund or balance adjustment under a 2016 settlement.

August 2016

A new Department of Banking Brochure has been published to share information about what our agency does and how we can be of help for Connecticut's consumers and investors.  The DOB is a regulatory agency but also takes pride in being an advocate for the residents of Connecticut.

July 2016

Effective July 1, 2016, any person responsible for the servicing of any student education loan to any student loan borrower is required to have a Student Loan Servicer license.

June 2016

An application for a license to be an International Trade and Investment Corporation has been added in the Financial Institutions Division, pursuant to Sections 65 to 71 of Public Act 16-65.

March 2016

A new Student Loan Repayment Guide is available to assist borrowers in Connecticut, which ranks among the top 10 states for average student loan debt. The online guide is a public education initiative produced by the Departments of Banking and Consumer Protection and the Attorney General's Office to focus on the issue of student loan debt.  The guide is available in seven languages. 

January 2016

Staff from the Department of Banking Foreclosure Hotline participates in monthly Foreclosure Prevention Clinics, sponsored by the Connecticut Fair Housing Center.  These free clinics are offered in Hartford, Bridgeport, Norwalk and Stamford.

April 2015

The Department of Banking has teamed up with the Departments of Consumer Protection, Energy & Environmental Protection and Insurance to offer the public an opportunity to dispose of their personal documents and records safely.  The events took place on April 18, 2015, from 10 a.m. to 1 p.m. at Black Rock State Park, Route 6 in Watertown, and at Mansfield Hollow State Park off Rte. 89 in Mansfield.

February 2015

Governor Malloy appoints Jorge L. Perez as Commissioner of the Department of Banking.

In recognition of Military Saves Week, the Department of Banking website offers important resources for active duty and veterans to protect their financial information, make informed savings and investing decisions and prevent scams and fraud.  The agency also encouraged smart saving during Connecticut Saves Week.

October 2014

A free Homeowners Mortgage Assistance Event was held on Thursday, October 9, 2014, from 10:00 a.m. to 7:00 p.m. at the Conference Center at CoCo Key, 3580 East Main Street, Waterbury, CT.  The event provided an opportunity for Connecticut borrowers to work one-on-one with their bank or loan servicer, or to meet with a HUD-approved housing counselor, to find solutions to their mortgage problems. 

May 2014

The Department of Banking, in coordination with the Office of the Governor and the Office of the Attorney General, sponsored a 7th Homeowners Mortgage Assistance Event on Friday, May 30, 2014, from 10:00 a.m. to 7:00 p.m. at the Trumbull Marriott in Trumbull, CT.  The free event provided an opportunity for Connecticut borrowers to work one-on-one with their bank or loan servicer, or to meet with a HUD-approved housing counselor, to find solutions to their mortgage problems.

April 2014

On April 9, 2014, the Banking Commissioner announced a settlement with CashCall, Inc. and Western Sky Financial.  Consumers who have loans with Western Sky Financial or CashCall may be eligible for a refund, and are encouraged to:

February 2014

Governor Malloy issued a proclamation designating February 24 - March 1, 2014 as Connecticut Saves Week.  The Connecticut Department of Banking is using this opportunity to encourage consumers to focus on saving and smart investing.  The agency organized America Saves/Military Saves Week at the Capitol, a financial education expo which took place on February 27 at the Legislative Office Building in Hartford.

October 2013

A sixth Homeowners Mortgage Assistance Event took place on Tuesday, October 22, 2013 at the Connecticut Convention Center in Hartford, CT.  This free event was co-sponsored by Governor Dannel P. Malloy, Attorney General George Jepsen and the Department of Banking. The event provided an opportunity for Connecticut homeowners having difficulties with their mortgage or in danger of foreclosure to meet directly with their bank or loan servicer, or to meet with a HUD-approved housing counselor, to find solutions to their mortgage problems.

April 2013

A fifth Homeowners Mortgage Assistance Event took place on Wednesday, April 17, 2013 at the Omni New Haven Hotel in New Haven, CT.  This free event was co-sponsored by Governor Dannel P. Malloy, Attorney General George Jepsen and the Department of Banking. The event provided an opportunity for Connecticut borrowers to work one-on-one with their bank or loan servicer, or to meet with a HUD-approved housing counselor, to find solutions to their mortgage problems.

March 2013

Five employees in the Department of Banking’s Securities and Business Investments Division were honored by the Connecticut United States Attorney’s Office for their investigative efforts:

  • Principal Examiner Klemes M. Klementon, Banking Department Manager Cesar Garcia and Assistant Director Cynthia Antanaitis were recognized for their efforts in the investor fraud case of U.S. v. Stephen Blankenship.
  • Associate Financial Examiner Sylvia Morgan, Associate Financial Examiner Jon Petrucci, Principal Examiner Klemes M. Klementon and Banking Department Manager Cesar Garcia were recognized for their efforts in the case of U.S. v. Robin Brass, who ran a classic Ponzi scheme.

February 2013

In observance of America Saves Week (February 25-March 1) the Department of Banking encourages consumers and investors to "talk the talk" about saving and investing: 

November 2012

Governor Dannel P. Malloy, Attorney General George Jepsen and the Department of Banking co-hosted their fourth Homeowners Mortgage Assistance Event on Wednesday, November 28, 2012, from 10:00 a.m. to 7:00 p.m. at the Conference Center at CoCo Key, in Waterbury, CT.  This free event provided an opportunity for Connecticut borrowers to work one-on-one with their bank or loan servicer, or to meet with a HUD-approved housing counselor.

October 2012

The Banking Commissioner and Attorney General George Jepsen issued Public Service Announcements to help distressed homeowners:

Note: Video versions may be found on the Attorney General's website.

September 2012

On September 11, 2012, the Commissioner issued a Declaratory Ruling in response to the Petition of Persels & Associates, LLC for Declaratory Ruling Regarding Application of Attorney Exemption under Debt Negotiation Statutes.

July 2012

Governor Dannel P. Malloy, Attorney General George Jepsen and the Department of Banking co-hosted a Homeowners Mortgage Assistance Event on Tuesday, July 10, 2012, from 10:00 a.m. to 7:00 p.m. at the University of Connecticut in Storrs, CT.  This free event provided an opportunity for Connecticut borrowers to work one-on-one with their bank or loan servicer, or to meet with a HUD-approved housing counselor.

Podcast:  Listen to event organizers discuss the event.

March 2012

The Department of Banking, in conjunction with Governor Dannel P. Malloy and Attorney General George Jepsen, hosted its second Homeowners Mortgage Assistance Event on March 29, 2012, from 10:00 a.m. to 7:00 p.m. at the Webster Bank Arena in Bridgeport, CT.  This free event provided an opportunity for Connecticut homeowners to work one-on-one with their bank or loan servicer, or to meet with a HUD-approved housing counselor.

January 2012

Online websites such as Facebook, Twitter, YouTube and LinkedIn have become more popular than ever, and allow people to connect to one another more quickly and easily than ever before.  Be informed when it comes to online investing through social networks, and learn how to protect yourself from fraud with the Informed Investor Advisory: Social Networking.

November 2011

The Department of Banking, in conjunction with Governor Dannel P. Malloy and Attorney General George Jepsen, hosted a Homeowners Mortgage Assistance Event on November 15, 2011, from 10:00 a.m. to 7:00 p.m. at the Connecticut Convention Center.  This free event provided an opportunity for Connecticut homeowners to work one-on-one with their bank or loan servicer, or to meet with a HUD-approved housing counselor.

October 2011

Effective October 1, 2011, there are new licensing requirements for Loan Processors/Underwriters.  The agency also offers exempt registration for the mortgage industry.  

June 2011

The Department of Banking issued the results of 2010 surveys of state-chartered banking institutions and state-chartered credit unions to ascertain what types of electronic products and services are offered to customers.  

April 2011

As part of the standardization of all state agencies, the Department of Banking's website has upgraded to a new design template.

The Department of Banking has developed a new Online Customer Assistance Form as a convenient and secure way for the public to submit inquiries or complaints to the agency.

February 2011

The Department of Banking partnered with the Consumer Federation of America's America Saves Week to promote personal savings and wise investing.

In recognition of his many years of service to the agency, the Commissioner has authorized the release of a special Securities Bulletin issue dedicated to outgoing Securities Division Director Ralph Lambiase.

December 2010

Governor-Elect Dan Malloy announced that he has chosen to reappoint Howard Pitkin to be the commissioner of the Connecticut Department of Banking. Commissioner Pitkin has lead the department for more than five years, and began his career at the Department of Banking more than 30 years ago.

September 2010

On September 26, 2010, the National White Collar Crime Center (NW3C) Board of Directors presented the Department of Banking’s Securities and Business Investments Division with NW3C’s Member Agency Award for Excellence for contributions involving the prevention, investigation and prosecution of economic and high-tech crime. 

July 2010

The Department of Banking and the North Central Area Agency on Aging co-hosted an Elder Financial Fraud Seminar on July 20, 2010.  Elder service providers, social workers, law enforcement and caregivers were among those who attended and learned about choosing a financial planner and how to avoid investment fraud.

May 2010

The Department of Banking’s Securities Division and AARP joined forces to launch the Free Lunch Monitor program, which gives individuals an opportunity to report possibilities of investment fraud in their communities to state securities authorities for investigation. 

February 2010

With the launch of NMLS Consumer Access, Connecticut consumers may now easily access information concerning state-licensed mortgage companies, branches, and individuals.