Student Loan Ombudsperson
About the Student Loan Ombudsperson
The Student Loan Ombudsperson has an independent statutory authority to analyze and monitor laws and policies that impact student loan borrowers at the federal, state, and local level, and to make recommendations. The student loan ombudsperson also works directly with loan borrowers to address complaints and help them navigate issues and identify resources.
Public Act No. 23-204 can be found here.
Recent Announcements
- U.S. Department of Education Opens Revised Income-Driven Repayment Plan and Loan Consolidation Applications for Borrowers
- Join us 4/9/2025 for a special Zoom info session presented by the Student Loan Fund
- Department of Education Updates Borrowers on Saving on a Valuable Education (SAVE Plan)
- Connecticut launches $20k Student Loan Reimbursement Program January 1st for student loan borrowers
- Learn to spot scammers from legitimate resources when it comes to your federal student loans
- SAVE Plan Court Actions: Impact on Borrowers
Important Information for Borrowers:
- Information about student loans should be clear and available. This information includes: servicer contact information, assessment/schedule of fees, eligibility for Income Driven Repayment Plans, how payments are applied, amortization schedule, and payment history.
- Servicers should be knowledgeable about the private and federally contracted repayment options available.
- Servicers should apply payments fairly and in full.
- Servicers should grant borrowers access to information reported to credit agencies on that borrowers behalf.
- Borrowers may sue for deception, fraud, or other violations of the Fair Credit Reporting Act and any other federal or state laws.
- Borrowers can submit a complaint, receive timely acknowledgement of the complaint, and work with the Connecticut Student Loan Ombuds toward a resolution.
Student Loan Resources
- Learn about Student Loans and how to identify your Student Loan Servicer
- State and Federal resources are available to provide information and assistance regarding student loan payment options and avoiding scams
- Student Loan Servicers licensed in Connecticut
- The Ombuds Observer delivers quarterly newsletters on student loan resources directly to your inbox
- Frequently Asked Questions
Questions
Telephone Direct: 860-240-8122
Toll-free:1-800-831-7225, press option 2
By Email: dob.studentloanombuds@ct.gov
Please Note: This is an unsecured e-mail address for general questions. Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address. To send a Secure Message log into the Online Assistance Form.
Complaints
Online Complaints: If you wish to file a complaint against your Student Loan Servicer, you may file an online complaint with the Department of Banking.
Frequently Asked Questions
Below are answers to some of the most common student borrower questions. The following FAQs are provided for informational purposes and are intended to provide general guidance.
The FAQs are not legal advice.