Loan Servicer Information
What is a Student Loan Servicer?
A Student Loan Servicer is a company or organization that is assigned to assist student borrowers with the billing and other administrative services of student loans. The company "services" the loan by receiving the scheduled payments from a student loan borrower pursuant to the terms of the loan and applying the payments to a student education loan.
What can servicers help you do?
Servicers can assist borrowers with functions like:
- Answer questions about your student or parent education loan;
- Track loans while borrowers are in school;
- Counsel borrowers on making loan payments affordable and help borrowers apply for repayment options other than the default Standard Repayment Plan;
- Process requests for deferment or forbearance;
- Assist borrowers with consolidating loans into a Direct Consolidation Loan;
- Help borrowers determine if they qualify for loan forgiveness, cancellation or discharge.
Identifying your servicer
Federal Loans
To determine the servicer of your Federal Loans:
- Visit your Federal Student Aid (FSA) account dashboard and scroll down to the “My Loan Servicers” section (You will need your FSA User ID and Password)
- Call the Federal Student Aid Information Center (FSAIC) at (800) 433-3243 or
- Visit Federal Student Aid (FSA) for the most current federal loan servicers.
Federal Student Loan Servicers are required to be registered with the State of Connecticut.
Private Loans
If you have a private loan, contact your loan lender to determine who your loan servicer is.
Private Student Loan Servicers are required to be licensed with the Department of Banking to do business in Connecticut. You may determine if your Student Loan Servicer is licensed by visiting Student Loan Servicers Licensed in Connecticut.
Working with servicers
Here are a few tips to keep in mind when it comes to working with loan servicers:- Don't ignore letters from your servicers and notify them of any change of address.
- Visit your servicer’s website for contact and other information.
- When possible, communicate with your servicer in writing and keep a dated log along with copies of all bills and receipts.
- Each loan has its own loan servicer, however, some of your loans may share the same servicer and servicers may change while paying off your loan.
Complaints
If you are a Connecticut resident and are experiencing issues with your loan servicer and wish to file a complaint against your Student Loan Servicer, you may file an online complaint with the Department of Banking.
Questions
General questions about loan servicers can be directed to:
Telephone Direct: 860-240-8122
Toll-free: 800-831-7225, press option 2
By Email: dob.studentloanombuds@ct.gov
Please Note: This is an unsecured e-mail address for general questions. Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address. To send a Secure Message log into the Online Assistance Form.
Additional Resources
Please review our Student Loan Repayment Guide for an in-depth breakdown of helpful information for anyone seeking more information on student loans.