To protect the health and safety of the public and our employees, the Department of Banking has limited the number of employees at our office at 260 Constitution Plaza in Hartford. When contacting the Department, please use electronic communication whenever possible. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to and it will be routed appropriately. Thank you for your patience during this time.

Administrative Report to the Governor

Agency Mission | Statutory Responsibility | Public Service
Improvements/Achievements | Home Financing | Interstate Banking

Department At A Glance:

Commissioner - John P. Burke
Deputy Commissioner
- Alan J. Cicchetti

Established - 1837

Statutory Authority - Titles 36a and 36b,
Connecticut General Statutes, and Related Laws

Central Office -
260 Constitution Plaza
Hartford, CT 06103-1800

Average number of full-time employees - 118

Recurring operating expenses, 2005-06 - $15,884,741

Organization Structure:

  • Administration
  • Consumer Credit
  • Financial Institutions
  • Securities and Business Investments

The mission of the Department of Banking is to protect users of financial services from unlawful or improper practices by requiring that regulated entities and individuals adhere to the law, assuring the safety and soundness of state chartered banks and credit unions, educating and communicating with the public and other stakeholders, and promoting cost-efficient and effective regulation.

The Department of Banking is responsible for the regulation and examination of financial institutions and various related entities chartered, licensed or registered by the state. The Banking Commissioner is charged with administering the banking and credit union laws of the state as well as the laws regarding securities, tender offers and business opportunities. The banking commissioner also administers the Truth-in-Lending Act and other consumer credit laws and a major portion of the law concerning rental security deposits.

Specific regulatory functions are assigned to divisions within the department.

The Consumer Credit Division is responsible for regulating the activities of first and secondary mortgage lenders, brokers, and originators; small loan companies; sales finance companies; debt adjusters; consumer collection agencies; money transmitters; issuers of money orders or travelers checks; and check cashing services.  The Division is responsible for the licensing and examination of these entities and the enforcement of related Connecticut laws.  The Division also administers Truth-in-Lending laws; retail installment sales financing laws; and a major portion of the law relating to rental security deposits. 

The Financial Institutions Division is responsible for the supervision of state-chartered bank and trust companies, savings banks, savings and loan associations and credit unions. The division also licenses foreign banking organizations that establish and maintain representative offices, agency offices or branch offices in Connecticut, and supervises bank holding companies.  It has responsibility for analyzing applications for new bank or credit union charters, acquisitions, mergers, branches, changes in corporate structure, and credit union field of membership expansions.  In addition, the division licenses business and industrial development corporations and certain non-banking corporations that exercise fiduciary powers.

The Securities and Business Investments Division is responsible for the registration of securities and business opportunity offerings for sale in Connecticut; the registration of broker-dealers and investment advisers, along with their agents and branch offices; the examination of broker-dealer, investment adviser and branch office registrants; and enforcement of the state's securities, business opportunity and tender offer laws.

The department's customers include the general public, representatives of the public, regulated entities and consultants. The public at large, including depositors, borrowers, investors, landlords and tenants, and others who use the services of regulated financial entities, benefits broadly from agency activities. Agency services protect public funds in depository institutions, offer important investor and consumer protections, assist in dispute resolution and provide helpful public information.

Representatives of the public including the Governor and the General Assembly, other elected and appointed officials and federal, state and municipal agencies, receive information, advice, proposed legislation, case referrals and other important services from the department.

Financial entities are subject to regulatory oversight.  Consultants, including law firms, accounting firms, consumer advocacy groups, trade associations and others, receive information, advice and guidelines from the department.

The Department of Banking is strongly committed to maintaining a standard of excellence in meeting its regulatory responsibility, while being responsive to Governor Rell’s desire to promote a business friendly climate in Connecticut.

In order to provide the public with convenient 24-hour, 7-day access to information on department programs, licensing activity and educational resources, the department maintains a Web site on the Internet at  During 2005-2006 over 663,000 visitors viewed approximately 2.67 million pages on the agency Web site.

As a fundamental part of its mission, the department is committed to protecting Connecticut citizens in transactions with financial institutions, as directed by state law, and in assisting with consumer complaints and dispute resolution.

Consumers are encouraged to contact the department whenever they need assistance in dealing with financial institutions. Agency employees will promptly assist consumers with issues involving banks, credit unions, mortgage lending and other consumer credit matters, rental security deposits, and matters relating to securities and business opportunity investments.  

During the 2005-2006 fiscal year, examiners in the department’s Government Relations and Consumer Affairs Division handled 15,511 telephone inquiries and 2,613 written complaints from the public.  As a result of their efforts, the department obtained $640,289 in adjustments and reimbursements on behalf of consumers during the period. 

The public received restitution of approximately $130,000 relating to penalties imposed upon licensees by the Consumer Credit Division as part of the examination process.   The Consumer Credit Division continued its focus on enforcement activities.  During the period, the Division was involved in approximately 50 enforcement actions resulting in the denial and revocation of licenses and civil penalties of $18,000.  

Intervention by the Securities and Business Investments Division during the fiscal year resulted in restitution and rescission offers to the investing public totaling $345,406.  The division also imposed $3,642,943 in fines for violations of the state's securities and business opportunity laws.

During the fiscal year, the department, through the Securities Division, settled two major cases involving brokerage industry practices that created or maintained inappropriate influence by firm investment banking department personnel over firm research analysts.  Both matters were part of similar investigations conducted by a multi-state task force and by the Securities and Exchange Commission.  In December 2005, the department levied a $301,763 fine against Deutsche Bank Securities, Inc.  In April 2006, California-based Thomas Weisel Partners LLC was fined $52,480 following conflicts of interest claims involving research analysts.

In addition, the agency's security deposit investigator received approximately 3,100 telephone inquiries; resolved 265 landlord tenant disputes in the fiscal year; and recovered $75,950 for Connecticut residents who had complained to the department that landlords had unjustly withheld their refundable rental security deposits.

As of the end of the fiscal year, there were three state-chartered banks in various stages of organization: Higher One Bank (New Haven), The Bank of Greenwich (Greenwich), and Quinnipiac Bank & Trust Company (Hamden).   On April 24, 2006, The Darien Rowayton Bank (Darien) opened for business as a state-chartered bank.  On September 30, 2005 the Banking Commissioner closed Circle Trust Company, a Connecticut state-chartered trust bank with operations in Connecticut and Vermont.  The Banking Commissioner was appointed Receiver and continues to liquidate the company.

In July 2005 and in June 2006, the Financial Institutions Division held a meeting with representatives of the Certified Public Accountant community to discuss industry and accounting issues facing the banks and credit unions regulated by the department.  The meetings provide an opportunity for exchange of issues and ideas with the Banking Commissioner, division staff, regulators and industry representatives.

In June 2006, the Banking Commissioner and members of the Financial Institution Division met with members of the International Advisory Committee.  The members of the committee include representatives from each of the Connecticut state-chartered foreign banking organizations.  The invited guest speaker was Robert Genuario, Secretary of the Office of Policy and Management, who discussed state initiatives including those relating to transportation and business expansion opportunities and initiatives.

The Financial Institutions Division continued to produce its quarterly “DeNovo Report” for the benefit of bank executives and boards of directors; industry representatives; and consultants.  The report offers a comparative view of the financial performance of new banks in Connecticut.

During the fiscal year period, the Financial Institutions Division conducted surveys of Connecticut banks on a variety of topics.  In March 2006, the department, through the Financial Institutions Division, contacted the various banks, credit unions and foreign banking organizations operating in Connecticut to solicit emergency contact information for the various entities.  This information was gathered and shared with the Critical Infrastructure Protection Unit of the Division of Homeland Security.  The institutions were also encouraged to develop and maintain a current disaster recovery plan that included emergency contact information and planning for alternative site information and processes in the event of an emergency.  Institutions were reminded to ensure data was routinely backed up.

In November 2005, the department, through the Financial Institutions Division, produced a Real Estate Loan Products Survey for Connecticut state-chartered banks.  The survey was produced in response to concerns of real estate lending practices, rising home prices and the potential impact of rising interest rates.  Survey data gathered related to non-traditional real estate lending products for the periods ending December 31, 2004 and June 30, 2005. 

In April 2006, a follow up survey to the original Real Estate Loan Products Survey for Connecticut state-chartered banks was issued for the period ending December 31, 2005 and prior survey results were shared with the institutions.

Each year the department, with the coordination of the Government Relations and Consumer Affairs Division, conducts an active legislative program. During the 2006 legislative session, five department proposals concerning banks, consumer credit and securities were enacted into law.

Public Act 06-211 modifies the Commissioner’s authority with respect to fees, procedures and deadlines for bank and credit union applications.  The act also extends the time frame for review of certain credit union documents.

Public Act 06-35 changes the licensing period for money transmitters and check cashers from an annual period of July 1 through June 30 to a bi-annual period of October 1 through September 30, beginning October 1, 2007, and prohibits them from using any name other than the one on their license.  The act increases the commissioner's authority to impose penalties on check cashers and clarifies certain other licensing issues.

Public Act 06-45 was enacted to protect borrows from excessive charges and fees if a loan is not completed.  It defines license fee schedules, and clarifies certain mortgage broker business, application and legal procedures.

Public Act 06-75 clarifies that the banking commissioner has the authority to take administrative or court action against persons who have already violated the Connecticut Business Opportunity Investment Act.  It increases, from $10,000 to $100,000, the maximum fine for violations of the act and makes the act's annual $100 registration renewal fee non-refundable.

A fifth bill made technical changes to statutes.

As a benefit to industry and the public, the Legal Division prepared compilations of the statutes and regulations within the department’s jurisdiction and certain other related laws.  The compilations are continually revised to reflect new legislation or changes in regulations and are available for free download on the agency Web site.

The division also posted on the Web copies of administrative actions taken by the agency against various entities, as well as indices to advisory opinions issued by the Commissioner concerning bank, credit union, consumer credit, landlord/tenant and business opportunity matters.

Effective October 31, 2005, electronic filing of broker-dealer and investment adviser branch office registrations through the Central Registration Depository became a reality.  The Central Registration Depository is a national database administered by the NASD which allows registrants to make multiple filings electronically and promotes regulatory uniformity.

As a means to keep industry apprised of new regulatory developments, the division published its quarterly Securities Bulletin.  Taking advantage of technological advances, the agency made the switch from paper distribution to electronic delivery in 2006.  Listserv distribution lists and Web site e-alerts provided a way for industry members to receive information more quickly, and provided a significant cost saving to the agency as well.

During the year, the agency also extended relief to customers and securities industry personnel displaced as a result of Hurricanes Katrina and Rita.  In addition, in an effort to reduce the amount of duplicative regulation, effective November 3, 2005, Connecticut-registered investment advisers were no longer required to file copies of their advertising material with the Securities and Business Investments Division.  Such materials, however, would have to be retained and produced to Division examiners during the course of an examination.

The department emphasizes educational efforts to help the public understand financial services offered in the marketplace and recognize fraudulent investment offers.  A weekly News Bulletin provides information on applications before the agency and intended changes in regulations, and other publications are produced as needed.

The Government Relations and Consumer Affairs Division increased its focus on educating the public through outreach.  During the fiscal year, department staff gave informative talks and presentations on topics including credit repair, fraud, banking scams and identity theft. In cooperation with the Governor’s Office, the department was part of the Identity Theft Information Team which conducted a series of identity theft prevention seminars for veterans throughout the state.

The department took an active role in the area of financial literacy as one of the founders of the Connecticut Jump$tart Coalition for Personal Financial Literacy.  The coalition was created in response to growing evidence that an increasing number of young people are not being prepared to save, invest or spend money responsibly.  The organization will work to improve awareness of the issue, increase the level of resources available to address it and ensure there are more financial literacy programs for youth in the state.

The Department of Banking is committed to providing equal employment opportunity on the basis of merit; to assuring nondiscrimination; and to implementing affirmative action and contract compliance programs, as required by law.  The department's affirmative action plan, filed with the Commission on Human Rights and Opportunities, reflects the agency's commitment to achieving workforce balance and fairness in all terms and conditions of employment.

Improvements/Achievements 2005-06

Adhering to a fiscally conservative approach, the department under spent its budget during the fiscal year by about $534,000 or 3 percent.  Significant savings were achieved in non-personnel expenses and equipment expenditures.

The Government Relations and Consumer Affairs Division, in cooperation with other divisions, successfully coordinated the migration of the department’s Web site to the portal.   In September 2005 the department launched its new Web site with re-organized pages and new content for improved customer service, which includes a new on-line Consumer Assistance form.

The Consumer Credit Division’s licensing unit continued to work closely with the Department of Information Technology in developing a new browser-based licensing database system.  When finished, the new system will allow applicants to complete renewal applications and make license status checks via the Internet, greatly reducing paper flow and improving turnaround times.

The division developed a comprehensive examination procedure for its money transmitter and check casher licensees resulting in increased communication, oversight and regulatory awareness, all of which provided greater protection to Connecticut consumers.  The licensing functions for both check cashers and money transmitters were successfully transferred to the licensing unit and are now standardized with all other license types resulting in more efficient processing.

The division’s examination unit continued to work closely with the Financial Institutions Division by providing Truth-in-Lending Act compliance training to its examiners for use in the regulation of state chartered institutions.

The Financial Institutions Division remains committed to reducing the regulatory burden on state-chartered institutions and streamlining its application process wherever possible.  The department continues to accept the “interagency application” for creation of new banks and the “interstate branching application” for banks branching in-state or across state borders.  Should the bank choose the option of filing electronically, the department has the ability to accept the FDIC electronic branch filing. 

In consideration of a long-standing record of compliance with both state and federal community reinvestment act requirements, as evidenced by ratings assigned at on-site performance evaluations, the department has discontinued its use of state-only community reinvestment act (CRA) lending data forms to reduce the regulatory burden on institutions.   The department continues to receive and review federal CRA examination reports and is provided with an annual update to banks’ CRA profiles to monitor compliance.  

The department’s Web site was expanded to include information related to CRA examinations of those state-chartered credit unions subject to CRA.  Connecticut is one of only two states that apply CRA requirements to credit unions.

Every bank and credit union examined by the division is provided a post-examination survey that may be privately returned to the Commissioner.   Institutions are given the opportunity via the survey to comment on staff performance, examination efficiency and examination time demands in an effort to improve future examinations.

The Business Office continues to successfully utilize the state’s new automated financial management system, CORE-CT.  Indicative of this, the Business Office made use of the new asset module to track and report financial information pertaining to equipment acquisitions, transfers and retirements.  The new module has also served to enhance the department’s ability to report meaningful statistical information to other agencies within state government.

The department reconvened the Health and Safety Committee.  Human Resources, in consultation with this Committee, arranged for flu shots for employees and training in Preventing Violence in the Workplace, Driver Safety, and First Aid/CPR.  Human Resources met with managers and employees throughout the year to review and update performance measures scorecards, adding to the program and issuing updated scorecards for the 2005-2006 rating period.  Two members of the Human Resources staff successfully completed the Human Resources Management Certificate Program offered by the Department of Administrative Services.

The Securities and Business Investments Division is assisted by a Securities Advisory Council, comprised of industry representatives, academics and members of the bar, all of whom serve without compensation, that offers the Commissioner and staff insight on new regulatory initiatives. 

In October 2005, the department held its 17th annual Securities Forum. Approximately 300 attendees from industry and the private bar attended the event which featured nine panel presentations and a general session on federal preemption issues affecting the securities, insurance and consumer credit industries.  Speakers kept attendees apprised of critical regulatory and compliance developments.  Walter G. Ricciardi, District Administrator of the Securities and Exchange Commission’s Boston District Office, delivered the keynote address.

Ralph Lambiase, director of the Securities and Business Investments Division, continued his dedicated involvement with the North American Securities Administrators Association in promoting investor rights and advancing state securities regulation.

During 2005 and 2006, the division continued to participate in quarterly meetings conducted by the Connecticut Corporate Fraud Working Group, a body comprised of the U.S. Attorney’s Office, other federal law enforcement agencies, the Chief State’s Attorney’s Office and the Department of Insurance to discuss and coordinate current and future enforcement cases of interest to each agency.

In April 2006, Herline Hill, Administrative Assistant in the Financial Institutions Division, and Michelle Provost, Associate Accountant in the Business Office, were recipients of the Governor’s Service Award, a program established to recognize those individuals who routinely provide excellence in customer service in the performance of their jobs.

Home Financing

Since 1992, state-chartered banks have submitted Home Mortgage Disclosure Act (HMDA) information to their primary federal regulator, usually the Federal Deposit Insurance Corporation (FDIC). That agency examines banks in accordance with prescribed regulatory timeframes once every two years for compliance with HMDA and other regulations. The Department of Banking receives and reviews copies of all of these confidential compliance examination reports. Based on the department's review of recent community reinvestment act (CRA) and compliance examination summaries during 2005, no evidence of discriminatory practices by state-chartered institutions was disclosed.

Interstate Banking

As of July 1, 2006, eight banks headquartered in Connecticut operated 49 branches or limited branches that were located outside of Connecticut. Correspondingly, 18 out-of-state banks operated 457 branches or limited branches located within Connecticut.  In addition, six foreign banks operated state agencies, branches or representative offices in Connecticut.

During fiscal year 2005-2006, four mergers and acquisitions were completed involving banks headquartered in Connecticut.  Two acquisitions involved out-of-state banks that have branches located in Connecticut.

NewAlliance Bancshares, Inc. acquired all of the outstanding voting securities of Trust Company of Connecticut, a state trust bank with offices in Hartford, effective July 1, 2005.  The Trust Company of Connecticut subsequently merged with and into NewAlliance Bank, a state-chartered savings bank.

Effective January 2, 2006, NewAlliance Bancshares, Inc. acquired all the outstanding voting securities of Cornerstone Bancorp, Inc., and indirectly, Cornerstone Bank, a Connecticut bank with its main office in Stamford. Cornerstone Bank subsequently merged with and into NewAlliance Bank, a state-chartered savings bank.

On March 30, 2006, pursuant to Section 36a-137 of the Connecticut General Statutes, approval was granted to Castle Bank & Trust Company, to convert from a capital stock bank and trust company to a capital stock savings bank.  Also on March 30, 2006, pursuant to Section 36a-70(p) of the Connecticut General Statutes, the Commissioner issued a Temporary Certificate of Authority to Nutmeg Financial, MHC to organize Nutmeg Interim Bank as an interim Connecticut bank; pursuant to Section 36a-185 of the Connecticut General Statutes, issued a notice of intent not to disapprove the acquisition by Nutmeg Financial, MHC of 100 percent of the voting securities of Castle Bank & Trust Company immediately following the conversion; and pursuant to Section 36a-125 of the Connecticut General Statutes, approved the merger of Nutmeg Interim Bank with and into Castle Bank & Trust Company, the resulting bank to operate as a capital stock savings bank under the name of Castle Bank & Trust Company.  This transaction was completed on April 28, 2006.

On March 31, 2006, U.S. Trust Company, National Association, Greenwich, Connecticut, with and into United States Trust Company, National Association, New York City, New York, with the United States Trust Company, National Association as the resulting entity to be headquartered in New York City, New York.

TD Banknorth Inc. and Hudson United Bancorp announced on July 12, 2005 that they had signed a definitive agreement for TD Banknorth to acquire Hudson United.  On a pro forma basis, the transaction would create a regional financial services company with 590 branches, 751 ATMs and over US$26 billion in deposits across 8 northeastern states.  The purchase was completed on January 31, 2006.  Hudson United Bank subsequently merged into TD Banknorth, N.A.

On June 1, 2006, Grupo Santander, the 9th largest bank in the world as ranked by market capitalization, completed its acquisition of 19.8% in Sovereign Bancorp, Inc.  The Madrid, Spain-based banking group will become Sovereign's financial partner and largest shareholder.