File a Debt Negotiator Complaint
The Department of Banking licenses Debt Negotiators. These companies negotiate the terms of a consumer obligation to a mortgagee/creditor on the consumer’s behalf to reduce outstanding debt. Debt Negotiators charge a fee for their service. The DOB accepts complaints against licensed and unlicensed Debt Negotiators.
How do I submit a complaint?
The Department of Banking licenses Debt Negotiators. .
- Determine if the debt negotiator you are working with is licensed by the DOB. See debt negotiators licensed in Connecticut. If yes, see Step 2. If no, see Step 4.
- Attempt to resolve the dispute by contacting the debt negotiator to resolve your dispute.
- If you cannot resolve the dispute with the debt negotiator you have been working with:
- File a complaint with the Department of Banking. See form link below. - If the debt negotiator you are working with is not licensed in Connecticut:
- You may be working with a foreclosure rescue company or law firm in CT or out-of-state law firm with an attorney(s) not admitted to practice law in CT. The DOB accepts complaints against unlicensed companies who act as debt negotiators with CT residents.
- See instructions for sending Unlicensed Debt Negotiator Documentation.
- File a complaint with the Department of Banking.
Online Customer Assistance Form
Helpful Resources
Questions?
By Telephone or Fax:
Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Foreclosure Assistance Hotline: 1-877-472-8313
By Email: banking.complaints@ct.gov
PLEASE NOTE:
This is an unsecured e-mail address for general questions. Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address. To send a Secure Message log into the Online Assistance Form.