The CID Complaint Process – How it Works and What You Can Expect

HOW TO SUBMIT A COMPLAINT

• Complaints should be submitted in writing. We have a number of options you can use to submit a written complaint such as:
  • An online form
  • A downloadable form to fax or mail in
  • An email to: insurance@ct.gov

WHAT TO INCLUDE IN YOUR COMPLAINT

• If you choose not to use our complaint form, your complaints should contain:
  • Complainant’s name
  • Contact information
  • Insurance company name
  • Type of insurance
  • Insurance ID or policy number
  • Summary of the issue you are having

WHAT HAPPENS NEXT

• Consumer will receive an acknowledgment letter the next business day after the case is assigned to an examiner (email is our preferred contact).
• We verify if the plan/policy falls under Connecticut jurisdiction.
  • If it does not, we will refer the consumer to the appropriate agency
  • It is does; we will forward the complaint to the insurance company for a response. The company has two weeks to respond. However, they can request an extension.
• We review the insurance company’s response and if necessary, advise them if they have violated the terms of the insurance contract or any applicable laws.
• Please note, we cannot make the insurance company approve or cover services that fall outside the contract or if no violation has occurred.
• We send the consumer a written report of our findings.
• Complaint process time can vary depending on the complexity of the issue.

You may call our office at 860-297-3900 if you need assistance or have any questions about the complaint process.