Important Alert: Beware of Scam Attempts! We've become aware of a scam involving individuals posing as PURA representatives, falsely promising utility bill refunds. Please note that PURA does not operate in this manner. All utility billing is exclusively handled through the electric distribution companies, Eversource and United Illuminating. PURA is a public agency and does not directly handle any billing issues. Specifically, we will never offer refunds for overcharged utility bills, nor do we solicit bank account information for any purpose. If you believe you have been scammed, please reach out to: PURA’s Education Outreach and Enforcement Customer Assistance Unit by emailing pura.information@ct.gov, the Office of Consumer Counsel by emailing occ.info@ct.gov or calling 860-827-2900, or the Office of the Attorney General at 860-808-5318.

Call Before You Dig

Call Before You Dig (CBYD) is a program established to protect the public safety with regard to excavations near underground facilities by providing a communications link between excavators, public agencies, and public utilities.  Excavation damage to underground utility facilities can cause fires and explosions, injuries, deaths, and significant disruptions to public utility service.  Excavators must call CBYD prior to digging, and then CBYD will notify all utilities that might be in the area.  Utilities will then locate their pipes and cables using paint and stakes, so excavators can conduct their work without causing damage.  The Public Utilities Regulatory Authority (PURA) oversees the program, and may assess civil penalties in the thousands of dollars for any party who violates the Statutes and Regulations.
 


To have your utilities located, contact CBYD by calling 811 or 1-800-922-4455.


If you have questions regarding the CBYD program, please contact the PURA Call Before You Dig Unit:

Daniel Nivison Public Utilities Engineer III daniel.nivison@ct.gov 860-827-2780
Sean Morris Public Utilities Engineer I sean.morris@ct.gov 860-827-2888
Karl Baker
Public Utilities Supervisor of Technical Analysis
karl.baker@ct.gov 860-827-2661
 
Content last updated March 2024