Important Alert: Beware of Scam Attempts! We've become aware of a scam involving individuals posing as PURA representatives, falsely promising utility bill refunds. Please note that PURA does not operate in this manner. All utility billing is exclusively handled through the electric distribution companies, Eversource and United Illuminating. PURA is a public agency and does not directly handle any billing issues. Specifically, we will never offer refunds for overcharged utility bills, nor do we solicit bank account information for any purpose. If you believe you have been scammed, please reach out to: PURA’s Education Outreach and Enforcement Customer Assistance Unit by emailing, the Office of Consumer Counsel by emailing or calling 860-827-2900, or the Office of the Attorney General at 860-808-5318.

Call Before You Dig Clearinghouse and Homeowners

Central Clearinghouseman in bucket
Call Before You Dig, Inc. (CBYD), is a non-stock, non-profit corporation established by the owners of the underground facilities under the direction of the Public Utilities Regulatory Authority. CBYD operates the central clearinghouse (through a contractor) which receives the notifications from the excavators and relays the notice to the owners of the underground facilities in the area of the proposed excavation. CBYD also provides many of the educational activities to alert excavators, utilities and the public about the program. 
811 phone number
CBYD maintains a website which contains valuable educational information and provides for electronic notification of proposed excavations. CBYD also provides many educational outreach activities to educate persons about excavation safety.

Homeowners must comply with all the requirements for excavation notification. If the homeowner uses power-operated equipment, he/she is required to call CBYD 2 full working days before excavating. If a homeowner performs hand excavation, they are encouraged to call CBYD for markouts to protect themselves and minimize damages.
If a homeowner hires a contractor to perform excavation, the contractor must call CBYD.

Content last updated March 2024