Electric and gas utilities have begun notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their gas services terminated on Thursday, May 2, 2024. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information

Call Before You Dig Clearinghouse and Homeowners

Central Clearinghouseman in bucket
Call Before You Dig, Inc. (CBYD), is a non-stock, non-profit corporation established by the owners of the underground facilities under the direction of the Public Utilities Regulatory Authority. CBYD operates the central clearinghouse (through a contractor) which receives the notifications from the excavators and relays the notice to the owners of the underground facilities in the area of the proposed excavation. CBYD also provides many of the educational activities to alert excavators, utilities and the public about the program. 
811 phone number
CBYD maintains a website which contains valuable educational information and provides for electronic notification of proposed excavations. CBYD also provides many educational outreach activities to educate persons about excavation safety.

Homeowners must comply with all the requirements for excavation notification. If the homeowner uses power-operated equipment, he/she is required to call CBYD 2 full working days before excavating. If a homeowner performs hand excavation, they are encouraged to call CBYD for markouts to protect themselves and minimize damages.
If a homeowner hires a contractor to perform excavation, the contractor must call CBYD.

Content last updated March 2024