Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information:

Beginning in 2005, the state of Connecticut implemented a statutory framework that transformed the state’s cable industry from a monopoly franchise system to a competitive video services market. Presently, any cable and telecommunications companies may offer video services under a CPCN (Certificate of Public Convenience and Necessity), a CCFA (Certificate of Cable Franchise Authority), and, more recently, a CVFA (Certificate of Video Franchise Authority). As a result of this competitive environment, PURA no longer regulates the rates and services related to video products.

PURA continues to regulate funding for Community Access Providers (CAPs) and the distribution of grants from the Public, Educational and Governmental Programming and Educational Technology Investment Account (PEGPETIA).


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