Natural gas in CT

Your gas service should be reliable and affordable

The Connecticut Office of Consumer Counsel advocates for Connecticut’s natural gas customers.

We speak up for consumers when Connecticut’s natural gas companies want to raise rates.
We help the Connecticut General Assembly write laws that benefit natural gas customers.
We recommend resources to help you use less natural gas and stay safe.

If paying for your natural gas bill puts a strain on your budget, there are programs that can help. Learn more about resources you may be eligible for and guidelines on how to apply below.

Contact your supplier

If you can’t pay your bill, contact your supplier so they can help.
Get help paying your bill

See programs that help people pay for natural gas and other utilities.
Understand your bill

Learn what’s covered by the charges listed on your bill.

Consumer education

Learn about natural gas

Connecticut has three natural gas companies regulated by PURA. Connecticut Natural Gas (CNG) and Southern Connecticut Gas (SCG) are owned by Avangrid. Yankee Gas Company (YGC) is owned by Eversource. Follow the links below to:

Learn about rates and regulations
Find cases currently pending before PURA
Learn more about how OCC helps natural gas customers

Why natural gas prices change

Rates and regulations

Find out how PURA regulates CNG, SCG, Yankee Gas, and natural gas service.

PURA dockets

See all the cases that PURA is working on or has decided.

Get involved

See our consumer information resources to learn more.

Consumer complaints

Make your voice heard

If you aren’t happy with your current utility service, there are ways to make sure your voice is heard. Our team of lawyers, experts, and support staff works hard to fulfill our mission. OCC’s job is to speak up for all Connecticut consumers who use regulated utility services. We can’t, however, give case-by-case legal advice.

Learn to file a complaint with PURA

PURA’s Consumer Affairs team can help you choose a supplier or file a complaint.

Access other resources

Learn how to access other relevant agencies or file a non-utility service complaint.

Find out who we help and what we do

Learn who we help and why we can’t represent people on a case-by-case basis.

Safety

Prevent accidents

Learn how to recognize the signs of a gas leak and act fast. Get tips to protect yourself and your loved ones indoors, outdoors, during the winter, during power outages, and more. That includes using Call Before You Dig (CBYD), the free service that can tell you if there are any underground utility pipes and cables where you plan to dig.

Learn about natural gas safety

Natural gas in Connecticut