Get utility service news and updates

The OCC keeps you updated on rate changes and third-party electric supplier offerings. You’ll also find information to help you file a complaint with the Public Utilities Regulatory Authority (PURA).

Follow the links on this page to learn:

  • How to better understand charges on utility bills
  • When and why utility rates change
  • How to choose a third-party electric supplier
  • How to get involved and access assistance
Read the latest news, consumer alerts, and more  

Myth busters

Get the facts about rate changes and suppliers

The OCC gives you clear information about utility rates. We provide information about:

  • New rate changes
  • Why they’re being made
  • Whether your bills may go up or down

We also have info to help you choose an electricity supplier — and that could save you money!

See all OCC myth busters  

Consumer alerts 

Learn why your utility rates may change and how much your bill may go up or down.

Rate adjustments 

Find out what the rate adjustment mechanism (RAM) is and how CT regulators use it.

Electric suppliers 

Learn how you may be able to save money on electricity and view OCC's comparison of third-party supply offers.

Share your thoughts with PURA

Make your voice heard

Anyone can share their thoughts about a utility company with PURA. You can file a complaint about their service. Or tell PURA your thoughts about a rate change request. You can attend a public hearing, send an email, or submit your comments online. Here’s how:

How-to videos

What are PURA and OCC, and what do we do?

Learn about the rate-setting process before PURA and how OCC advocates for consumers.

How to participate in a PURA hearing

CT’s Consumer Counsel explains why PURA opens a docket and how you can make your voice heard and influence their decision.

What happens in a docket and in the hearing room

In this training series, we provide information and guidance on how to participate in a PURA proceeding.

OCC newsletters

Learn about rate changes, new laws, and OCC’s work on behalf of utility consumers.


July 2025 Newsletter 

See important information for consumers, such as rate changes impacting electric bills, a recap of the 2025 legislative session and updated trainings on how to get involved in dockets before PURA.

January 2025 Newsletter 

Read about OCC's most recent efforts on behalf of consumers, important information about rate changes, updates on important proceedings before PURA and more.

Summer 2024 Issue (PDF) 

Read about rate changes and see good news for people who buy electricity from third-party suppliers. You’ll also get a recap of new laws for the utility industry and much more.

Winter 2023 Issue (PDF) 

See big wins for Connecticut consumers during 2023. They include a longer list of expenses that companies can’t pass along to customers.