Get safe and reliable water service

The Office of Consumer Counsel (OCC) advocates for Connecticut’s water customers.

  • We speak up for consumers when regulated water companies want to raise rates.
  • We help the Connecticut General Assembly write laws that benefit regulated water customers.
  • We also recommend resources to help customers better understand their water quality and service.

Safe drinking water

Learn about radon in drinking water and more

Water companies regularly run tests to make sure their water is safe. They follow guidelines set by the U.S. Environmental Protection Agency (EPA). EPA sets limits on minerals, chemicals, and other things that may be in public drinking water.

Learn more about tap water. Some of this information is extra helpful to people who drink well water:

  • Radon in drinking water
  • What else may be in your water
  • Tap water safety
Safe drinking water resources  

Consumer education

Learn about water service in CT

While there are several water service providers in Connecticut, OCC is tasked with representing customers of water companies that are regulated by the Public Utilities Regulatory Authority (PURA). Customers of the Metropolitan District Commission (MDC) should contact the MDC Independent Consumer Advocate with concerns or questions about MDC services.
Why water bills change  

Rates and regulations 

Find out how PURA sets water company rates and the process for evaluating quality service.

Case dockets 

See all the cases that PURA is working on or has decided.

Learn about outreach 

Get different information and videos to learn all about how OCC helps consumers like you.

Consumer complaints

Make your voice heard

If you aren’t happy with your water company, you can speak out in many different ways. One way is to file a complaint with PURA. You can also contact us. Our team of lawyers, experts, and support staff speaks up for all Connecticut consumers who use public water and energy services. We can’t, however, give case-by-case legal advice.
Contact OCC  

Learn to file a complaint with PURA 

PURA’s Consumer Affairs team can help you file a complaint about your water company.

Access other resources 

Learn how to access other relevant agencies or file a non-utility service complaint.

Find out who we help and what we do 

Learn who we help and why we can’t represent people on a case-by-case basis.

Resources

Tips to use less water
Learn free and low-cost ways to use less water to lower your water bill and conserve our resources.

Glossary
Learn the meaning of words and phrases from “average daily demand” to “water quality.”

FAQ
Visit our FAQ page to get more information about drinking water in Connecticut.