About the Office of State Broadband

The Office of State Broadband (OSB) is located within the Connecticut Office of Consumer Counsel (OCC) under General Statutes §16-2a(c).

Our mission is to facilitate the availability of broadband access to every state resident and to advocate for the adoption of broadband in order to close the digital divide.

Broadband internet is an essential service for work, education, health care, and full participation in society. We work to improve public policy and advocate on behalf of consumers in front of Federal and State agencies to ensure everyone can have access.

Everyone deserves affordable and reliable internet and phone service. Explore low-cost and discount internet programs that are available for Connecticut consumers.

Get more information on:

• Government Assistance Programs
• Internet Discount Programs by Provider
• Other Cost-Saving Resources

The Federal Communications Commission (FCC) issues consumer guides to answer common telecommunications and broadband-related consumer questions. Learn more about:

• How to avoid scams, spam-calls and fraud
• Staying connected during natural disaster or emergency
• Facts about broadband and internet services
• Safeguarding your privacy and security

The more you know about your internet and phone service, the better. Read more to:

• Learn what to do if your phone service changes without your permission or if your company unfairly charges you
• Make your voice heard about different internet and phone issues
• Understand common terms

OCC’s Office of State Broadband advocates for all Connecticut consumers, as a collective, who use telecommunications services. We can’t, however, provide individual legal advice. For individual complaints concerning cable or landline telephone billing, quality of service, or customer service, you may contact PURA‘s Office of Education, Outreach and Enforcement.

You may also file a complaint with the FCC.