How can I file a complaint with the Public Utilities Regulatory Authority (PURA)?
If you have a problem with a utility company, contact the company directly and give them a chance to address your issue. If your company doesn’t resolve the issue to your satisfaction, get in touch with PURA. Their staff are trained to help fix many kinds of problems between you and your utility company. Read about how to file a PURA complaint.
The most common complaints PURA gets involve:
- Deposits
- High bills
- Incorrect rates or tariffs
- Line extensions
- Meter tests
- Outages
- Quality of service
- Reasonable payment arrangements
- Service installation
- Termination and re-connection of service
- Unauthorized utility service switching to another provider
Contact PURA in one of the following ways:
- Online form: File a complaint
- Email: pura.information@ct.gov
- Call : 800-382-4586 (toll-free within Connecticut)
- Call : 860-827-2622 (outside Connecticut)
- TDD : 860-827-2837
There’s also help for people with disabilities. If you need communication services, you can get in touch at 860-418-5910 or at deep.accommodations@ct.gov.