How do I file a complaint or access additional resources?
File a complaint or access additional resources here.
Public Utilities Regulatory Authority (PURA) – For problems with your utility company, contact the company directly and give them a chance to address your issue. If your company doesn’t resolve the issue to your satisfaction, contact PURA. Their staff are trained to fix many kinds of problems between you and your utility company. Read about how to file a PURA complaint.
Connecticut General Assembly – State lawmakers routinely seek advice from the Office of Consumer Counsel's (OCC) subject matter experts to better understand the impacts of policy decisions. Sometimes, OCC testifies on proposed laws during the legislative session in writing or in person. OCC voices the consumers' perspective to committees and legislators when laws are being discussed and drafted. Find your legislators here with the Connecticut General Assembly lookup tool.
Department of Consumer Protection (DCP) – Ensures businesses follow consumer laws to stop dishonest practices of entities not regulated by PURA. It also backs up licensing rules. It can’t give individual legal advice. It has limited power to handle complaints about customer service, contracts, or work quality.
How to file a complaint with DCP:
- Before you file a complaint, please read the tips.
- File a complaint online.
- File a paper complaint (mail, email, fax).
Federal Communications Commission (FCC) Consumer and Governmental Affairs Bureau – Addresses consumer complaints and utility-related topics.
Get FCC’s consumer guides:
- Accessibility
- Broadcast, cable, and satellite
- Frauds, scams, and alerts
- Guías en español
- Health, safety, and emergencies
- How to take action
- International
- Telephone
National Association of State Utility Consumer Advocates (NASUCA) – Helps lawmakers and policyholders make sure all people get fair prices and good service for electricity, water, and phone bills.