NOTICE: In accordance with Governor Lamont's emergency declaration, employees and the public are asked to observe social distancing measures to ensure communal safety and to slow the spread of the novel coronavirus (COVID-19). People are asked to work from home and telecommute wherever possible. Adhering to these instructions, the Department of Banking has closed its offices to the public. However, agency staff will continue to provide services to consumers and industry through telework. When contacting the Department, please use electronic communication whenever possible. Agency staff will continue to check voicemails during this time. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

Rental Security Deposit Complaints

 

The Department of Banking investigates rental security deposit complaints, issues cease and desist orders and refers matters to the Attorney General's Office for legal action.  If you have a complaint regarding a rental security deposit issue, please use our new Online Consumer Assistance Form.  All complaints will be handled in the order in which they are received.  In most instances, responses will be issued to consumer complaints within 60 days.

Going to Court (Small Claims) to Resolve Disputes:

As a simple, quick alternative, landlords or tenants with disputes about rental security deposits may bring small claims suits in a Housing Session, or in the local Geographical Area Court if there is no Housing Session, provided that the dollar amount claimed falls within the jurisdiction of the small claims court.

Refer to your local telephone book blue pages under State of Connecticut Judicial Department for local court addresses or visit the Judicial Department website.

Filing a Complaint:  

If you wish to file a written complaint with the Department of Banking, please use the Online Consumer Assistance Form.  When filing your complaint, you must complete all items on the complaint form and you must attach copies of all necessary documentation as requested on the form in order for us to process your complaint.

Para Hacer su Queja En Español:

Si desea presentar una queja escrita en espanol sobre el proprietor de la residencia al Departmento de Banko, esta disponible para bajar del internet un formulario de queja oficial abajo.  Cuando llenañdo el formulario es importante completar todos los artículos en el formulario y proporcionar todos los documentos obligatorio. Envíe el formulario completado junto con los documentos necesitados a:  Department of Banking, Government Relations & Consumer Affairs, 260 Constitution Plaza, Hartford, CT 06103-1800.

El formulario en Español  | Lista de Control

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Questions/Preguntas:

Telephone:  860-240-8170
Toll-free 1-800-831-7225
E-mail: dob.sd@ct.gov 

Helpful Resources:

Volunteer Small Claims Attorney Program:  The Judicial Branch of the State of Connecticut complies with the Americans with Disabilities Act (ADA). If you need a reasonable accommodation in accordance with the ADA, for example a session by telephone instead of in-person at the court houses, contact Attorney Rose Ann Rush, Manager, Volunteer Attorney Program for Small Claims, (203) 965-5288, e-mail: RoseAnn.Rush@ct.gov.  See volunteer attorney schedule.

Statewide Legal Services:   Telephone (800) 453-3320, from Middletown and Hartford (860) 344-0380

County Bar Associations’ Lawyer Referral Services:  County Bar Associations in Connecticut have referral services to attorneys who can answer questions during a half-hour consultation. You can send an email with your questions and availability. Services beyond the initial half-hour fee will be at the attorney’s market rate. 

Interest Rate Information

Tenant/Landlord Education