To protect the health and safety of the public and our employees, the Department of Banking has limited the number of employees at our office at 260 Constitution Plaza in Hartford. When contacting the Department, please use electronic communication whenever possible. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

File a Debt Negotiator Complaint

 

The Department of Banking licenses Debt Negotiators.  These companies negotiate the terms of a consumer obligation to a mortgagee/creditor on the consumer’s behalf to reduce outstanding debt. Debt Negotiators charge a fee for their service. The DOB accepts complaints against licensed and unlicensed Debt Negotiators.

How do I submit a complaint?

The Department of Banking licenses Debt Negotiators. .

  1. Determine if the debt negotiator you are working with is licensed by the DOB.  See debt negotiators licensed in Connecticut. If yes, see Step 2. If no, see Step 4.
  2. Attempt to resolve the dispute by contacting the debt negotiator to resolve your dispute.
  3. If you cannot resolve the dispute with the debt negotiator you have been working with:
      - File a complaint with the Department of Banking.  See form link below.
  4. If the debt negotiator you are working with is not licensed in Connecticut:
    • You may be working with a foreclosure rescue company or law firm in CT or out-of-state law firm with an attorney(s) not admitted to practice law in CT. The DOB accepts complaints against unlicensed companies who act as debt negotiators with CT residents.
    • See instructions for sending Unlicensed Debt Negotiator Documentation.
    • File a complaint with the Department of Banking.

Online Customer Assistance Form

Helpful Resources
Questions?

By Telephone or Fax:

Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Foreclosure Assistance Hotline:  1-877-472-8313

By Email:  banking.complaints@ct.gov

PLEASE NOTE:
This is an unsecured e-mail address for general questions.  Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address.  To send a Secure Message log into the Online Assistance Form.