Overview
Knowledge Base (KB) articles help answer common questions on your agency’s website. These articles give clear instructions or solutions. They are like a virtual help desk for customers. They are available 24/7. Agencies can create KBs to share how-to guides, forms, glossaries, and more. You can group articles by category so they automatically appear in the right spot on your site.
What you can do
- Write step-by-step instructions
- Organize articles by category and subcategory
- Add KBs directly in the Content Editor — Experience Editor isn't needed
- Help customers find answers using search and clear categories
- Use KBs as part of your site’s FAQ section
