Overview
Knowledge Base (KB) articles help answer common questions on your agency’s website. They act as a 24/7 help resource and give customers clear, step‑by‑step instructions or solutions. KBs are longer text pages and do not use components. Agencies often link to KBs from child pages when customers need more detail or guidance.
KBs are created in the Content Editor and organized by category and subcategory. Because KBs are text‑heavy, we avoid using images unless they are essential for understanding. When you publish a KB, Sitecore automatically places it in your agency’s KB or FAQ area so customers can browse or search for the information they need.
Example of a Knowledge Base article landing page:
What you can do
- Write step-by-step instructions
- Organize articles by category and subcategory
- Add KBs directly in the Content Editor — Experience Editor isn't needed
- Help customers find answers using search and clear categories
- Use KBs as part of your site’s FAQ section
