Knowledge Base Articles (KBs) are accessible on all agency websites and serve as a tool to address common questions. They provide instructions or solutions to help visitors resolve issues.
Resources
Quick links to extra resources: Job aids and Video Tutorial.
Knowledge Base (KB) articles include step-by-step guides, forms, glossaries and much more. They address frequently asked questions and provide essential information, acting as a virtual support desk available 24/7. Users can easily search for answers as KBs are organized by categories. These articles are categorized within the content editor and automatically appear in the designated area on your website without needing to be added through the Experience Editor. KBs are often found in the FAQ section of the site.
