State of Connecticut Department of Banking

Federal Government
Bank and Credit Union Consumer Complaints

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[ Complaints Against Connecticut Banks ]


While the Department of Banking is committed to assisting consumers with questions or complaints, we do not supervise federally chartered institutions. If your issue involves a national bank, federal savings bank or federal savings and loan association, you may need to contact a federal government agency listed below.  Refer to our banks in Connecticut page to determine the primary regulator for a particular institution.

Similarly, the department does not supervise federally chartered credit unions. If your issue involves a federal credit union, you may need to contact the National Credit Union Administration.  Refer to our credit unions in Connecticut page to determine the primary regulator for a particular credit union.

Office of The Comptroller of the Currency (OCC)
(issues involving national banks)

Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Telephone: 1-800-613-6743 (Monday through Friday 7:00 am to 7:00 pm CST)
Fax: (713) 336-4301

Web site: www.helpwithmybank.gov (Online Customer Complaint Form)

National Credit Union Administration (NCUA)
(issues involving federally chartered credit unions, generally identified by the word "federal" in their name).

NCUA Regional Office
9 Washington Square
Washington Avenue Extension
Albany, NY 12205

NCUA Web site: www.ncua.gov
Regional Office Web site: www.ncua.gov/AboutNCUA/org/Region1.htm
Regional Office Email: region1@ncua.gov

Federal Deposit Insurance Corporation (FDIC)
(issues involving federally insured institutions)

Boston Area Office *
15 Braintree Hill Office Park
Braintree, MA 02184-8701
Telephone:  (781) 794-5500
                  Toll-free: 866-728-9953

Nationwide Consumer Response Center - toll-free at 1-877-ASK-FDIC (1-877-275-3342)
Information specialists available Monday - Friday, 8:00 a.m. to 8:00 p.m., Eastern time, with recorded information on deposit insurance available 24 hours

Email: Consumer@FDIC.gov
Web site: www.fdic.gov

* covers Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont

Regulatory Links