File a Vehicle or Boat Repossession Complaint
The Department of Banking pursues complaints when the lender of a loan/retail installment contract repossesses a car or boat. In addition to the highlights listed below, there are many more rights and protections for Connecticut residents concerning the repossession of a car. Contact our Consumer Affairs Division to learn more. Toll-free: 1-877-472-8313
How do I submit a complaint?
Your vehicle can be repossessed if you are in default (missed a payment on your loan). The repossession of a car follows one of the following three scenarios. Your rights are determined according to the timeframe when you receive a Repossession Notice.
Depending on the circumstances, you may not be given a notice of the repossession. In the case of a car repossession without the knowledge of the buyer, the lender needs to notify the local police department that the lender repossessed the car within two hours after the repossession.
If you have any questions about a repossession in Connecticut, please contact the Department of Banking Consumer Affairs Division at our toll-free number above or file a complaint by filling out a DOB Online Consumer Assistance Form.
Review the following information:
Scenario 1 - Ten-Day Notice Before Repossession
Scenario 2 - Three-Day Notice After Repossession
Scenario 3 - No Notice Given Before or After Repossession
Online Customer Assistance Form
Helpful Resources
- Information on towing caps, storage caps, vehicle damaged in towing (Department of Motor Vehicles)
- Direct complaints about a towing company to the Department of Motor Vehicles, Dealers and Repairers
- Vehicle Repossession (Federal Trade Commission)
Questions?
Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Foreclosure Assistance Hotline: 1-877-472-8313
By Email: banking.complaints@ct.gov
Please note:
This is an unsecured e-mail address for general questions. Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address. To send a Secure Message log into the Online Assistance Form.